Job summary As the Orthopaedics Admin Office Manager Winchester, you will be responsible for leading and delivering key performance and operational criteria as outlined in the NHS Constitutional Standards for patients and as required by the Trust.
You will be responsible for monitoring and forecasting service demand and capacity, and ensuring patient access issues are identified and resolved promptly.
You will provide leadership and operational management skills to support your administrative team, Office Manager in Basingstoke and escalating to the Deputy & Operational Services Manager (OSM) where appropriate.
You will line manage, develop and support administrative staff, while also leading on improving the efficiency and quality of administrative processes and the smooth running of both inpatient and outpatient waiting lists, working with consultants and their admin staff.
You will strive for excellence in supporting patients through their care pathway, playing a key role in planning, organising and developing systems and processes.
You will primarily be based at Royal Hampshire County Hospital but should be willing to travel across site when required.
Main duties of the job Responsible for the organisation and management of the orthopaedic administration staff .
To support delivery of 18 week compliance and working towards having no patients waiting over 52+ weeks..
Arrange and lead regular team meetings to ensure the booking of appointments and admissions are in line mandatory patient waiting time targets as outlined in NHS Constitutional Standards and maximise available theatre and outpatient clinic capacity.
Ensure clinic templates, outpatient and inpatient waiting lists are compliant with Trust Policy Responsible for all aspects of line management, including staff performance, staffing issues, sickness/leave/disciplinary, changes to job roles, continuity of service, etc.
Liaise regularly and as required with appropriate Consultants and OSM and Deputy to ensure appropriate relationships are built.
To support the OSM in new initiatives and ensure that services develop in line with the Trust's strategy.
Review, establish and implement opportunities to improve administrative processes.
Formulate different options to address administrative issues identified and the development and implementation of new protocols and procedures.
To review, and where appropriate, establish and implement administrative processes to ensure compliance with all local and national targets.
Plan, develop and implement processes to resolve issues in relation to administration, including the identification of incorrect or missing data.
About us Our vision is to provide outstanding care for every patient.
Patient care is at the heart of what we do at our three sites: Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital in Winchester and Andover War Memorial Hospital.
Hampshire Hospitals NHS Foundation Trust provides medical and surgical services to a population of approximately 600,000 people across Hampshire and parts of West Berkshire.Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.We provide specialist services to people across the UK and internationally.
We are one of only two centres in the UK treating pseudomyxoma peritonei (a rare form of abdominal cancer) and we are leaders in the field of tertiary liver cancer and colorectal cancer.The trust employs more than 9,000 staff and has a turnover of over £500 million a year.
As a Foundation Trust, we are directly accountable to our members through the governors.
The Council of Governors represent the interests of their constituencies and influence the future plans of the Foundation Trust.
Job description Job responsibilities Happy to Talk Flexible Working - all requests for flexible working will be considered.
Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.
Person Specification Training and Qualifications Essential Good Education, with A - C in both English and Maths at GCSE level Recognised computer literacy course or equivalent experience Evidence of continuing professional development Degree/diploma level or equivalent relevant experience Desirable Degree/diploma level or equivalent relevant experience Management qualification Experience and Knowledge Essential oExperience of working in an NHS healthcare environment oExperience in using a variety of NHS booking systems oSupervisory experience - ability to manage, lead and co-ordinate staff oProducing information for managers reports, spreadsheets oExperience of using Excel and manipulating data oKnowledge of national waiting time targets and national NHS initiatives Desirable oKnowledge of national waiting time targets and national NHS initiatives oPerformance Appraisal skills oMentorship skills oExperience of performance management oExperience of organising events or meetings.
Skills and Ability Essential oExcellent communicator using a wide variety of communication methods as appropriate oApproachable and helpful to colleagues, patients and visitors, demonstrating excellent customer care behaviours oExcellent typing/IT skills with ability to effectively use word, excel, PowerPoint and outlook oEffective organisation and planning skills in order to manage conflicting and ever changing priorities oAbility to work effectively under pressure, meet deadlines and prioritise workload in a challenging and demanding environment oProblem solver, able to use initiative Desirable oExperience of developing admin processes Other specific requirements Essential oFlexible to meet the needs of the service oCalm under pressure oProfessional in approach, communication & presentation and understands own resilience; identifying and managing stress