We are recruiting for a Order Processor to join our highly successful Optical client in the Caerphilly Area.
Are you looking for a potential permanent position, working as part of a team rather than just a number, where development is encouraged?
Then this is the career for you.
About the Client:Our client has developed a reputation for high-quality lens and frames.
Their customer relationships span many years which is a testament to their quality and service.
The Customer Service Team strive to deliver customer satisfaction and to provide a timely response to any situation.
Their goal is to make it easy for customers to recognise them as a preferred supplier.
The company is part of a wider organisation, their network now has of over 7,200 stores, 39,000 employees.
Job Role:To deliver excellent customer service whilst balancing customer demands.Pay and Benefits:£11.99 per hour Working Hours - 7am - 4pm (30 mins unpaid break) Hours: Monday to Friday Company Pension up to 5% matching Life insurance - 3.5 times your salaryWork within a small team (8-9 people)Share Save Scheme 33 days holiday allowance (including bank holidays)Responsibilities?Sort new orders into frame types and stock / RXUsing glazing start 250 programs, accurately register new glazing orders, P&A's to glazing tray numbers.Contract review and assess all orders and returns for processingEnsure all Tess scanners are calibrated daily and maintained to good working orderUsing Tess scanners, scan new orders, return order frames and paperwork for order entryMonitoring of the department.
reports, monitoring P&A frame reciept, advising management of lab delays and issues adding call log informationOrder package frames from suppliers, logging details and monitoring receiptTo process all manual credits using AS400 and Salesforce toolTo confirm the fax or manual order via AS400To retrieve paperwork and interrogate ordering processTo enter new orders on the ordering systemTo generally assist with administrative duties as directed by the CRM Management teamTo respond and action all expeditor cases raised by CRM teams on SalesforceTo liase with members of the customer service team to prioritise jobs through the factory and to report on potential delaysTo work Saturdays as needed by the business to service business needsMust have Qualifications/Experience:Customer focusedExcellent PC and administration skillGood communication skills – confidentAbility to work as part of a multi-disciplined teamPrevious Experience of having worked in a Customer services environment.Ability to work in a fast paced EnviromentAttention to detailDESIRABLE:Previous knowledge of working alongside or in a manufacturing environmentUnderstanding of optical principlesOptical glazing experience preferred