Job Description:Operations Workstream LeadPermanentManchester or Staines Permanent Salary from £38k + fantastic benefits37.5 hours per week - hybrid up to 3 days WFH Working in our UK support functions you'll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care.
No matter your role, you'll have an opportunity to do work that matters.
Making a difference to the lives of our customers each and every day.The roleIn this role you will support the business by designing, delivering, maintaining and supporting system and process changes.
These will range from strategic and tactical initiatives to essential change requests.
You will play a key role in ensuring Bupa's vision is translated into an efficient, beneficial and robust customer centric solution.You'll help us make health happen bySuccessful delivery of a portfolio of business changes that are subject to Agile methodologyResponsible for successful solution delivery and implementation into UK Insurance Operations of assigned project or initiativeDesigning the simplest, most cost-effective solutionsProvide the relevant level of information for training or briefing purposes and will sign off that the material is fit for purpose for the target audience they are representingEngages the appropriate functional specialist areas to ensure an initiative complies with internal policies, standards, external legal and that regulatory requirements are consideredEnsuring clear communication is maintained with business stakeholdersWhere problems are identified, liaise with business functions and deliver solutionsMaintain accurate and current project and initiative operational trackersKey Skills / Qualifications needed for this roleDemonstrate strong numerical and analytical skillsSome experience of working in a change or project management environmentAn understanding of Agile and Lean methodologyPossess excellent communication skills both written and verbalAn understanding of managing complex multi-functional service delivery operationsBe able to work to specific deadlines either on your own or as part of a team BenefitsOur benefits are designed to make health happen for our people.
Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing.
We support flexible working and have a range of family friendly benefits.Joining Bupa in this role you will receive the following benefits and more:• 25 days holiday, increasing through length of service, with option to buy or sell• Bupa health insurance as a benefit in kind• An enhanced pension plan and life insurance• Onsite gyms or local discounts where no onsite gym available• Various other benefits and online discountsWhy Bupa?We're a health insurer and provider.
With no shareholders, our customers are our focus.
Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.
We make health happen by being brave, caring and responsible in everything we do.