Operations Support Executive

We are investing in a multi-skilled team of Operational Support Executives and are on the lookout for energetic, motivating, and positive individuals with operational travel experience and a passion for customer service.
You'll have the chance to share your ideas and contribute to exciting projects that will enhance your experiences and career opportunities within a disruptive and ambitious business.
Our TC Support function is the engine room of our business and over time, you will work in different areas of TC Support, enabling us to flex according to business needs and provide the best possible support to our Travel Counsellors.
Comfortable with change and flexible in your approach, you will have the ability to respond easily to the varying needs of our customers.
Day-To-Day Duties This Operational Support Executive role will rotate between different areas of TC Support; duties include but are not limited to: Acting as a brand ambassador to provide professional and world-class customer service to new and existing Travel Counsellors Supporting Travel Counsellors to secure new bookings, including manual pricing Managing voluntary and involuntary changes to existing bookings and assisting with booking cancellations Being the first point of call for in-house system queries Contributing to the team discussion around process improvements Supporting our Travel Counsellors to adopt new ways of working with the tools available Benefits Competitive salary + annual bonus Flexible hybrid working Career development opportunities 25 days holiday (increasing to 28 after 5 years) Enhanced maternity/paternity pay 3 paid charity days Company events and incentives 3x salary death in service benefit Pension scheme Private medical insurance or healthcare cash plan Free breakfast and beverages