Description The Operational Manager will be responsible for managing the operational aspects of the hire car provision business, ensuring seamless service delivery, compliance with regulations, and continuous improvement in efficiency and customer satisfaction.
This role requires strong leadership skills, a keen eye for detail, and the ability to adapt to a fast-paced, customer-focused environment.
What will your day look like: Operational Management: Oversee daily operations, including fleet management, maintenance schedules, and vehicle dispatch.
Develop and implement operational policies and procedures to ensure efficiency and consistency.
Monitor key performance indicators (KPIs) to track performance and identify areas for improvement.
Team Leadership: Manage, train, and motivate a team of drivers, coordinators, and support staff.
Foster a positive working environment that encourages collaboration and high performance.
Conduct regular performance reviews and provide constructive feedback.
Customer Service: Ensure high standards of customer service by addressing client enquiries, complaints, and feedback promptly.
Work closely with the sales and marketing teams to align service offerings with customer needs.
Fleet Management: Ensure the hire car fleet is well-maintained, roadworthy, and compliant with safety and legal standards.
Coordinate vehicle procurement, disposal, and maintenance schedules.
Compliance and Risk Management: Ensure all operations comply with industry regulations, licensing requirements, and health and safety standards.
Develop and implement risk management strategies to minimize operational disruptions.
Financial Oversight: Manage operational budgets, control costs, and identify opportunities for cost savings.
Analyse financial reports and make data-driven decisions to optimize profitability.
Technology and Systems: Leverage technology to improve operational efficiency, such as fleet management software and booking systems.
Stay updated on industry trends and recommend innovative solutions to enhance operations.
Knowledge and Abilities: Foster a positive and ethical working climate conducive to attracting, retaining, and motivating a diverse group of high-performing employees.
Implement business strategies that maximize hire conversion while controlling operational costs.
Establish comprehensive goals for operational teams of around 60FTEs to achieve high performance and quality service, aligned with our business priorities, organizational culture, principles, and purpose.
Develop and sustain motivated and skilled teams through effective leadership, development, mentoring, and coaching.
Use knowledge and data to challenge current assumptions and drive change.
Manage relationships with internal and external customers and suppliers throughout the entire hire process, across various levels.
Influence and support the budget-setting process, ensuring clarity and commitment from the operations team.
Guarantee adherence to all policies and protocols concerning Security, Health and Safety, and Governance within the operation.
Meet customer, legal, compliance, and regulatory requirements.
Benefits Career & Purpose Davies Innovation Lab Leadership training programme Funding for professional qualifications Thrive at Davies; learning opportunities Environmental & Social The Davies Foundation Local charity funding Pennies To Heaven Employee Resource Groups Employee volunteering programme Financial Health Pension, 5% employee and 5% employer contribution My Choices at Davies provides; High Street discounts and Financial wellbeing hub Life assurance: x4 Refer a Friend Cycle to Work Scheme Lease car salary sacrifice Davies Incentive Plan Enhanced maternity, paternity and adoption pay Mental, Physical & Emotional Wellbeing Wellbeing centre; move, munch, money & mind focus Discounts with 100's of UK retailers EAP; 24/7 confidential helpline 25 days holiday, increases to 26 days after 5 years and 27 after 10 years Flexible working; hybrid, work from home or join a collaborative office space Dress for your day Inclusive employment policies eg.
Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan We are a specialist professional services and technology firm, working in partnership with leading insurance, highly regulated and global businesses.
We help our clients to manage risk, operate their core business processes, transform and grow.
We deliver professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation & risk, customer experience, human capital, digital transformation & change management.
Our global team of more than 6,500 professionals operate across ten countries, including the UK & the U.S. Over the past ten years Davies has grown its annual revenues more than 20-fold, investing heavily in research & development, innovation & automation, colleague development, and client service.
Today the group serves more than 1,500 insurance, financial services, public sector, and other highly regulated clients.