Operations Manager

Mitie are in year 20 of the 25-year Armada PFI Contract delivering Hard and Soft Services in support of the Naval Base accommodation areas (mainly HMS DRAKE) and some local remote locations.
The Operations Manager will be directly responsible for the management of a range of Soft Services and the direct management of 3 main sub-contractors (CRL contract, security camera/parking contract and the nursery provider).
This is a challenging and busy role, offering the reward of personal achievement realised through drive and determination.
The role is based in HM Naval Base Devonport and may require occasional travel within the Southwest.
The Operations Manager will be directly responsible to the Account Director (AD) for the efficient and effective management and operation of the Soft Services elements of the Armada PFI Contract.
The Operations Manager will also deputise for and assist the Account Director with Hard Service elements of the contract, including management and oversight of lifecycle and capital projects as well reactive & planned maintenance.
Develop strategic plans for growth of the contract, collaborating and considering client estate development plans, financial and commercial drivers and existing contract resources and will also represent Mitie stakeholder interests in the PFI Exit Strategy process.
Management and oversight of the CAFM system as well as insuring that all Hard & Soft FM activity undertaken within the contract is undertaken in accordance with both contract KPI compliance and relevant statutory compliance.