Operations Manager

We are recruiting for an experienced Operations Manager to join a leading real estate services firm.
This is an exciting opportunity to lead operations for a prominent site, ensuring excellence in facilities management, compliance, and team leadership.
About the Role: As the Operations Manager, you will oversee the day-to-day operations of the Ipswich site.
Key responsibilities include ensuring compliance with legal and statutory requirements, identifying business opportunities, managing facilities staff and contractors, and maintaining a strong focus on sustainability and client care.
Key Responsibilities: Business Development: Drive business growth by identifying opportunities and contributing to pitches and tenders.
Facilities Management: Manage the helpdesk and CAFM system, ensuring accurate and prompt responses to work orders.
Compliance: Conduct inspections and ensure all facilities meet statutory and legal standards.
Health & Safety: Oversee audits, risk assessments, and ensure timely completion of actions.
Team Leadership: Manage and develop a team of Facilities Managers and site staff, ensuring high performance and staff welfare.
Occupier Engagement: Act as the escalation point for site issues, ensuring effective communication and client care.
Financial Management: Ensure accuracy in fees and oversee invoicing processes, while managing contractor performance against SLAs and KPIs.