About Kidd Aitken Legal Marketing ltd Kidd Aitken Legal Marketing ltd is the world's largest legal marketing consultancy, specialising in legal directory submissions.
Our goal is to make legal directory submissions less burdensome and time-consuming for law firms.
We have a team of former editors and researchers from Chambers, Legal 500, and other major legal directories, who operate across all time zones.
Our founders are both former editors of Chambers and Partners and are individually ranked in the top 3 legal directory consultants in the world.
Kidd Aitken Legal Marketing ltd has worked with over 200 law firms to date, delivering both first-time and improved rankings for firms of all sizes and sectors in all major directories.
The Role The Operations Manager will be accountable for: Driving progress across both referee and submission filing within the relevant legal directories cycles Cross-departmental supervision of deadlines (with a particular focus on Legal 500 deadlines) Conducting monthly meetings with individual Managing Consultants to review workload management and identify any shortfalls in interactions between dependent teams and their processes Actively contribute to continuous improvement of company web app alongside other stakeholders The oversight of resourcing for delivery including anticipating holidays/absence to ensure team effectiveness, and if required, supporting Managing Consultants/Heads of Department with creation of business cases for extra resource Monitoring adherence of teams and clients to new service agreements and ways of working, assessing progress of implementation and benefit progression Leading the review of complexity/demand assessments of clients to support resourcing calculations Mapping detailed process maps, identifying gaps and challenging ways of working including deployment of Continuous Improvement techniques Remapping the internal filing system and supporting the development of company intranet Completing investigations relating to process failures and client complaints Collaborating with HR and team managers to devise on onboarding and training plans Managing the client invoicing process Supporting Managing Consultants with submission review audit plans and monitoring progress Developing feedback tools to support Managing Consultants in delivering feedback to their line reports Developing and implementing a monitoring/auditing programme for key operational activity milestones Supporting the COO in alignment of technical development, processes and the engagement of colleagues in applying and embedding any changes The Candidate Experience in an Operations / Project management role(or similar) Experience in leadership/people management role (ideally for in a remote context) Experience with statistical analysis and data processing Experience in continuous improvement skills and methodologies Leadership qualities – able to provide clear direction and coach effectively High level of IT literacy - including expert spreadsheet, data management and extensive use of Office 365 Excellent influencing, communication and interpersonal skills Ability to be adaptable/flexible and to multi-task effectively Proficient in trouble shooting and problem-solving skills Strong time management skills and the ability to prioritise workload Ability to work under pressure and complete tasks to tight deadlines Salary £35,000 - £40,000 depending on candidate experience Remote working Full-Time No agency CVs will be considered for this role