Role Overview Lead a team comprising of drivers (10-20), warehouse staff (2-5), and a full-time supervisor and ensure the well-being of all on-site employees and visitors, managing attendance, conduct, and capabilities, including goal setting, performance reviews, recognition, and addressing performance or conduct issues.
Foster a positive work environment by embodying the ParcelHub/Whistl core values: Can-do attitude, Doing the right thing, and Team mindset.
Facilitate effective communication through daily and weekly meetings.
Assist HR Business Partners with people-related functions and oversee recruitment and strategy in collaboration with the Recruitment Team.
Provide guidance and support to frontline staff on process, stakeholder, and people management activities.
Mail Integrity and Security - Ensure staff compliance with Mail Integrity requirements, including DBS checks and ID cards.
Change Management - Support the management and evaluation of change initiatives at the site and actively contribute to change projects, fostering a culture of open and honest communication to support positive change.
Process Management Ensure shifts are planned and resources allocated correctly to meet SLAs for processing.
Identify process issues and propose solutions, documenting decisions and actions taken.
Cost Management Effectively manage and control the budget to achieve agreed service levels, including productivity, labour costs, overtime, and agency supply.
Demonstrate a clear understanding of costs by product area.
Customer Focus Cultivate proactive relationships with both existing and new clients.
Build effective relationships with service providers and partners.
Communicate with internal and external stakeholders to address operational issues impacting client needs.
Health and Safety Ensure compliance with ISO 45001 standards for Health and Safety and ISO 50001 for Energy Management Systems.
Maintain a fleet of 12-15 3.5T vehicles, ensuring daily legal and operational readiness.
Maintain company security processes and safeguard company assets according to compliance standards.
We welcome applications for this role from candidates with experience as an Operations Manager, Process Manager or Warehouse Manager and in leadership, change management, health & safety, cost management, process management, stakeholder management and MS Office.
Benefits Company pension Free on-site parking Yearly bonus opportunities 23 days holiday per year, alongside the 8 statutory bank holidays Computer equipment applicable to your role Health cash plan Critical illness cover Life assurance scheme Career development opportunities Access to a well-established Employee Assistance Programme Provider Shift Information The working hours for this Operations Manager role are Monday to Friday, 11:00 to 19:30.