Acosta Europe is an exceptional business that cares about its people. We are part of one of the largest Sales and Marketing agencies in the world and are currently seeking an Operations Executive to represent our partner Red Bull to join our UK head office team in a challenging and diverse role.Red Bull is the world's best-selling energy drink and is a brand synonymous with energy, intensity, and power.Role Details:Job Title: Operations Executive Reporting to: Operations ManagerSalary: CompetitiveBonus: Performance Related Bonus Main purpose of role: The Operations Executive role is the heart of the Administrative process within each Account. We are passionate about delivering first-class support to our teams and clients, tailored to meet and exceed their needs. We are driven to achieve operational excellence and to develop our skills in line with the clients' and business' needs Key Tasks and Responsibilities Administration & Data ManagementDaily download of retailer sales dataManagement of master data management in line with standard process, ensuring master data is accurate at all timesForward enquiries to the relevant contactUpdate and maintain the team attendance log, attendance breakdown and contact details spreadsheet (if appropriate)Covering of reception desk as appropriateHoliday cover support for the Operations Executive teamSupport field managers with booking meetings, accommodation and flights for the teamTechnicalSupport with loading of relevant scripts in line with client objectives for periodic questionsScripts to be in line with standard processSupport for any software issues from the field team with use of Service Now to manage operational support ticketsValidate all updates and changes made to Field Execution Tool via testingCommunicate completion of updates together with any potential impacts to usersFleet ManagementMain point of contact for all fleet related queries on Account and updating all relevant systemsResponsible for maintaining list of drivers/ vehicles in C-trackSupport with booking/ managing hire carsAccidentsSupport field managers in liaising with IT for with quick turnaround of IT equipmentCall file ManagementEnsure calls are added/ removed when required and that address and territory details are always accurateSupport with any requirements for changes to call fileUse of Geoplan territory planning toolReportingCompleting basic reporting, where no analysis of data is required (downloads into charts / graphs / reports) with use of basic formulas such as vlookupsExporting required data from 360 as required by Field Management team and putting into useable formatSupport for Account Briefing ProcessEnsure Account activity briefs are produced (if appropriate) and sent to the fieldEnsure any visual aids/ training documentation are compiled for the fieldEnsure relevant information is set up in relevant systemsClient Communication (if applicable)First point of contact for the client regarding operational queriesResponsible for management of client operational requirementsNew Business (if applicable)Support as appropriate with New Business ProjectsClient Review Presentations (if applicable)Help in building quarterly client review presentationsAnalysing required operational information, and ensuring the output is relevant for the client's needsBuilding Powerpoint presentations to simplify the findings and outputsFinancials (if applicable)Fuel reconciliation, expenses, driver deductions & hire vehiclesManagement of credit card reconciliations and ensuring deadlines are met for payrollStrategic DirectionTo play an active part in the strategic direction of the Account and businessTo review and propose new ways of working for current processes / proceduresOther RequirementsMinimum of 1 field visit and 1 meeting attendance per quarterRegularly read and follow Company policies and procedures at all times.
Polices can be found on the intranet or by asking a member of the HR Team.Take personal responsibility to comply with Health & Safety RegulationsTake responsibility for your own personal development and ensure all mandatory training is completed on time Adhere to all General Data Protection Rules and policies (GDPR)JOIN THE TEAMGot what it takes?In your application we want to see your personal style - what makes you tick and why you think your next opportunity is here with us.We are career makers, not just job creators.
Apply now to join #OurATeam Acosta Europe is an equal opportunities employer.Our mission is to welcome everyone and create inclusive teams. We celebrate difference and encourage everyone to join us and be themselves at work!Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Duties, responsibilities, and activities may change at any time with or without notice.