* This role can be based in London and Edinburgh.
W ho are WebBeds WebBeds is the fastest growing and most significant accommodation supplier to the travel industry.
We are a global company offering ground services (hotels transfers tours activities) to travel professionals.
Our products help our partners and customers to create amazing Travel experiences.
Our Products range from a Retail Online platform Integration Connectivity hub and distribution APIs to name but a few and our systems are 100% cloud hosted processing up to 5.0bn search requests daily.
We deliver amazing outcomes using leading edge technology through innovative and creative thinking.
WebBeds is a subsidiary of Web Travel Group (ASX: WEB) an ASX 200 listed company operating a global digital travel business.
What makes us stand out We are a wholesale global travel organization We have 1500 people speaking 50 languages in 120 cites across 50 countries We partner with over 430000 properties in more than 15000 destinations We work with more than 44000 travel companies in 139 source markets We have an amazing Technology team focused on delivering valuable outcomes using innovative tech and creative & lateral thinking In this role you will The principal function of this role is to achieve successful and profitable operation of all groups handled and to work with colleagues in the order to develop and grow the business from specific clients for the Groups Business.
To deliver the ultimate customer experience by outing the client at the heart of the business.
Develop relationships with clients and become the principal point of contact for them qualifying quoting and operating their tours.
Key responsibilities To work closely with Product Team (who are responsible for booking all services and hotels for your groups) providing them with all the necessary tools in order for them to book everything correctly and according to the offers confirmed to our agents i.e.
correct budget for buying rates for both hotel and services timed itineraries any additional info they should be aware of during the buying process.
To assume total responsibility of a booking at 40 days prior undertaking 40 days check and making further adjustment as necessary.
To create and issue final timed itinerary vouchers and invoicing clients by given deadline.
To achieve customer excellence by taking all necessary steps to ensure the success of the tour from both the agent and end clients perspective.
To ensure the financial details of all bookings are accurate and up to date within the Tourplan platform.
To visit clients abroad and within the UK as and when required.
To organise and accompany clients potential clients on FAM and inspection trips.
To be a team player and support your colleagues.
To participate in the emergency cover rota operating outside office hours.
The skills we would love to see in your suitcase!
Fluency in English.
A solid working knowledge of Microsoft Word and Excel.
Outlook Powerpoint and the Internet.
Desire to deliver exceptional customer service.
Results driven.
Commercial awareness and understanding.
Highly accurate with an excellent attention to detail.
Welldeveloped written and verbal communication skills.
Ability to make decisions and to work on own initiative and as part of a team.
Excellent organizational skills.
Tourism related degree.
Further second language(s): French highly desirable.
Tourism industry experience.
Why choose us as your next destination We are super proud of our dedicated team of friendly energetic & passionate professionals.
Our people are key to the success of our business & everybody at WebBeds has their own unique role to play as we continue to drive the company forward.
Over 50 different languages are spoken by our workforce but whether working from offices in Dubai or London or out in the field in Johannesburg or Buenos Aires we all share the common goal to take pride in what we do & to deliver our partners with unbeatable service & support.
International highly skilled group of experts from all around the globe Dynamic environment with the chance to grow influence & impact change Disruptive fastgrowing market leader within travel & endless possibilities Culture built on collaboration empowerment and innovation Find out more about the WebBeds business at #LIHybrid