Operations Excellence Coordinator - South of EnglandJob Type: Full Time, PermanentReports to: Trading Operations Manager – UKLocation: South Region - Field based roleBusiness Unit: OperationsRole purpose: A key role within the Trading Operations team supporting continuous improvement of Store Standards, performing ongoing review and optimisation of trading policies and procedures.
The role will utilise CAR results and capability assessment tools to develop solutions to common challenges allowing the leadership teams to focus on Sales.Key accountabilitiesCoordinate Archive, Recall, Destructions within policyCoordinate/Source Documents for Compliance/Regulatory purposesScreen the weekly KYC tracker to ensure accurate reportingAnalyse CAR Results & identify and implement corrective actionsPerform & Coordinate Capability AssessmentsPerform & Coordinate High level CAR visits – Apply 'Visit & Fix' MethodologyChampion Store StandardsAnalyse Customer Complaints for commonality proposingEnsure team members are up to date on the latest updates/changes in company policies/procedures.Document Risk Acceptance Papers with recommended approach in conjunction with the business owner(s)Acknowledge and Respond to Why forum submissionsIdentify colleagues requiring remedial trainingPartner with the training team to support their training programme for maximum efficiencyCoordinate BCP/BCM review and testingEnsure UAM (User Access Management) reviews are completed periodicallyOwnership of the Standard Operating Procedures (SOP) ensuring any gaps are identified and updated, communicated to the frontline teams, and uploaded to The Lounge.Timely communication of alerts, general comms and third – party updates.Ensure teams adhere to Company and location policy and procedures, including Audit, Risk, Health & Safety and Security requirements, CAR and KYC checks and undertake company training within required timescales.Role-specific experience and skillsRetail OperationsA strong track record of deliveryDocument Process and procedures in a clear and effective mannerUnderstanding of Risks to support prioritisation of worksDemonstrate ways of workingData Driven individualGeneral experience and personal qualitiesLead by example (See one, do one, teach one)Self-aware and open to challengesProblem SolverRemedial Training (Visit & Fix Methodology)Constructive conversation and able to articulate benefits/risksCommercial acumenManage relationshipsDevelop trust and credibility with customers, partners, peers, teams, internal and external stakeholdersPerformance and results focusedWhy Travelex?To remain the world's leading foreign exchange specialist, we are focused on making our customers' lives simpler, more engaging and hassle free while they travel or move money abroad.
We promise to give them the freedom and peace of mind to explore the world, their way – enabling them to travel confidently because they know they have us to lean on.Customer centricity and digital are at the heart of our business strategy.
Our commitment to innovation has never been greater, with the development of a number of digital-first, greenfield products and services.
And with the Travelex's resources, deep industry experience and leading brand we are inventing the future of FX, cross-border e-commerce and international payments.We are an equal opportunity employer and value diversity at our company.
We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.