WHO WE ARE We are DF Capital, a specialist savings and commercial lending bank built to serve the needs of individuals and businesses in the UK.
From straightforward savings to practical commercial finance solutions, our aim is to provide first class customer service to help manage and grow businesses or consumer savings.
WHAT WE'RE LOOKING FOR We are entering another exciting chapter of the DF Capital story, as we look to turbo-charge our ambitions and significantly scale the business.
If you're passionate about providing great customer experiences and want to be part of building a winning and positive sales culture, then we want to hear from you.
OUR CULTURE At DF Capital we aim to provide an inclusive, progressive, and sustainable environment where our employees thrive.
Having engaged employees who enjoy what they do is the key ingredient for us to deliver on our strategic ambitions.
We believe having great people in our team, who work hard and put our customers' needs first, is a differentiator and builds depth of relationship, repeat business and customer loyalty.
As a team we are focused on delivering growth and ensuring that we collectively act sustainably.
Fostering a positive culture across the firm, making sure our employees feel valued for their contribution and keeping them safe and well are critical to us.
We see ourselves as a progressive employer who has clear structures and many opportunities for our employees to build their own careers.
Requirements THE ROLE, RESPONSIBILITIES AND DUTIES: Other duties may be assigned outside of the following duties and responsibilities: Processing inbound documentation diligently, accurately and efficiently against agreed pricing and terms Creating outbound documentation to confirm requests for funding directly with customers and third parties Activating assets on the system and ensuring correct payment is made in line with agreed SLAs Delivering right first-time actions and services with an error rate of less than 5% Analysing daily and monthly reconciliation breaks in line with the Finance and Cash Operations departments to resolve outstanding issues and highlight training needs Liaising with internal departments to seek resolution to processing delays thereby aiding customer retention and delivering market-leading customer service Adherence to all SOPs necessary to complete tasks required for effective delivery of department objectives Completion of any other task requested by line manager that is required to assist in the smooth running of the department and necessary to meet customer needs Good eye for detail Customer Service excellence Excellent written and oral communication skills Superior problem-solving abilities Self-motivated Instinctively curious Ability to set and manage priorities Detail and process-orientated with a focus on accurate and timely outcomes Exceptional service orientation Ability to operation and help motivate in a team-orientated, collaborative environment Able to use data to inform and drive decision making Benefits Competitive salary (dependent on experience) Private medical insurance for you and your partner/spouse living at the same address 10% Employer pension contribution 30-day annual leave entitlement plus Bank/Public Holidays Free Gym Membership Discretionary bonus - annual Discretionary share awards - annual Life Assurance Income Protection Save As You Earn company share acquisition scheme Tax efficient salary sacrifice scheme to obtain bicycles and electric vehicles Four days of volunteering to support our local communities Vibrant office location in lively city centre