Operations Associate

Operations Analyst Glasgow Hybrid working: 3 days in office 12 months What will you be doing?
• Daily communication with clients to agree upcoming cash flows • Investigation and resolution of client fails through various means, including daily interaction with trading desks, sales desks and middle office groups to ensure prompt resolution • Reconciliation and analysis of aged breaks • Client and Business Unit relationship management • Responding to client queries relating to position breaks, corporate action bookings and reporting • Collaborating with Operational management, sales, and trading desks to diminish risk through escalation and strong communication • Acting as a process owner and being accountable for all outstanding items • Developing and improving existing processes and reporting • Working as part of the global settlements team to assist with development, testing & implementation of internal system changes Skills that will help you in the role: • Strong analytical, organizational, and verbal and written communication skills.
• Proven ability to work efficiently and accurately under pressure in a fast paced multi-tasking environment.
• Proactive and self-motivated.
• Ability to maintain and build excellent client relationships is a priority.
• Strong Microsoft Excel skills.
• Possess a good appreciation of risk - both operationally and franchise.
• Strong problem solving and ability to follow up.
• Due to the nature of the products traded, the job requires the ability to identify problems as they arise and understand when these need to be escalated.
Skills Desired: • Prior trade settlement or support experience.