About Us: The Pattern Cloud and The Design Agent are industry-leading platforms for design and creative pattern development, supporting designers and businesses in creating, managing, and scaling pattern portfolios.
We are seeking a highly motivated and detail-oriented Operations Associate to join our growing team.
If you're passionate about the intersection of operations and customer service, and thrive in fast-paced environments, we want you on our team!
Position Summary: The Operations Associate will play a pivotal role in supporting daily business operations, enhancing workflows, and ensuring that teams are equipped to deliver outstanding service to our clients and partners.
This position requires a proactive individual with excellent organisational skills, a strong ability to multitask, and a drive to support operational efficiency, sales outreach, and customer satisfaction.
Key Responsibilities: Operations Support: Operational Coordination: Oversee and execute day-to-day operational tasks such as scheduling, reporting, and managing data to ensure smooth and efficient business operations.
Process Optimisation: Identify opportunities to streamline workflows, improve internal processes, and enhance operational productivity across teams.
Documentation & Organisation: Manage and organise key documents (invoices, copyrights, financial records, etc.
), ensuring they are easily accessible, and up-to-date.
Client and Vendor Relations : Act as a point of contact for clients and vendors, providing timely responses and solutions to inquiries and maintaining strong relationships.
Team Collaboration : Work closely with cross-functional teams, including design, marketing, and finance, to align goals and execute shared initiatives.
Operational Metrics: Monitor and track key business metrics, such as logins, sales figures, and engagement data, to identify trends and support data-driven decision-making.
Qualifications: Experience: 1-3 years of experience in operations, administration, or a related field.
Previous experience in a creative or startup environment is a plus.
Education: A Bachelor's degree in Business, Operations Management, Marketing, or a related field is preferred but not required if relevant experience is demonstrated.
Skills: Strong organisational skills and the ability to multitask effectively.
Excellent verbal and written communication skills, with the ability to engage a variety of stakeholders.
Proficiency in Google Suite and Hubspot welcomed Experience with sales outreach tools or customer relationship management is an asset.
Detail-oriented with a focus on accuracy and operational efficiency.
Personality Traits: Problem-Solver: A proactive mindset with the ability to anticipate challenges and address them with creative solutions.
Collaborative: Team-oriented with a willingness to collaborate across departments (marketing, engineering, finance) to achieve shared business goals.
Adaptable: Flexible and able to prioritise effectively in a fast-paced, ever-evolving environment.
Customer-Focused: Strong interest in customer satisfaction, with a dedication to maintaining high standards of service.
Why Join Us?
Creative Culture: Be part of a team that is passionate about design, innovation, and creativity.
Growth Opportunities: Join a growing company where there is room for professional development and career progression.
Flexible Work Environment: Enjoy work-life balance with flexible working arrangements, including to work remotely.
Application Process: To apply, please send your CV and a cover letter detailing your relevant experience and interest in the role to ******.
We look forward to hearing from you!