Operations Administrator

Robert Half is assisting a team reuniting savers with their lost pensions to recruit a Operations Administration to join the team.
PLEASE NOTE: FULLY REMOTE ROLE SALARY - £25 000 - £28 000 +bonus Responsibilities: Manage the end-to-end pension finding process, ensuring a seamless and efficient experience for our customers.
Communicate regularly with customers to keep them informed of progress regarding their pension search.
Conduct independent research to identify and verify the details of relevant employers and any associated pension schemes.
Conduct outbound calls to pension providers and employers.
Ensuring information about our customer's pension is accurately recorded and communicated.
Provide feedback on current processes and contribute to the ongoing improvement of our operations.
Looking for: Have a goal-oriented mindset with a focus on achieving targets and delivering results.
Can work independently, often autonomously, managing tasks and responsibilities with minimal supervision.
Have demonstrable experience in quickly adapting to new processes and systems.
Willingness to go the extra mile during peak periods to ensure timely completion of tasks and meet business demands.
Have exceptional organisational skills and are able to prioritise their workload effectively.
Are passionate about providing high-quality customer service.
Have the confidence to independently drive results, take initiative, and share ideas with the team.
Very hardworking, adaptable and willing to wear different hats, taking on various roles and responsibilities as needed across the operations team.
Have superb communication skills, are able to work effectively with a small team, and are able to communicate information accurately and efficiently.
Are detail-oriented, and are able complete tasks thoroughly.