Operational Team Lead - Urgent Care

Job summary As the Operational Team Lead for the Uckfield and Crowborough MIU, you'll be responsible for overseeing the smooth and efficient operation of this busy unit.
This includes managing and supporting a dedicated team of healthcare professionals to deliver high-quality care to patients presenting with a wide range of minor injuries.
You'll handle day-to-day operations, resource allocation, staff scheduling, and communication with clinical leads and other stakeholders.
At Sussex Community, our mission is to deliver Excellent Care at the Heart of the Community.
Our Uckfield and Crowborough Minor Injuries Unit (MIU) provides urgent care services for patients with non-life-threatening injuries, serving as a crucial healthcare resource for the East Sussex community.
We are committed to our values of Working Together, Compassionate Care, Achieving Ambition, and Delivering Excellence and seek a proactive Operational Team Lead to support the operational success of Uckfield and Crowborough MIU.
Main duties of the job Key responsibilities include: Operational Leadership: Ensure daily smooth operations, manage staffing, and oversee patient flow to deliver efficient, responsive care to the community.
Team Development: Conduct appraisals, support ongoing professional development, and ensure training needs are met to maintain a skilled and motivated workforce.
Service Improvement and Innovation: Collaborate on initiatives to enhance patient care, improve access to services, and align with NHS standards and policies.
Risk and Safety Management: Uphold patient and staff safety, manage incidents, and address risk within the unit, aligning with Trust policies and protocols.
About You To thrive in this role, you'll bring: Proven experience in managing multi-professional healthcare teams, ideally in a minor injuries, urgent care, or similar environment.
Excellent communication, organizational, and problem-solving skills to effectively manage operational challenges.
A passion for patient-centered care and a proactive approach to identifying and implementing service improvements.
About us We are the main provider of NHS community services across East and West Sussex.
Our 6,000 staff serve a population of million providing essential medical, nursing, and therapeutic care to adults and children.Our Trust vision is to provide excellent care at the heart of the community, helping people plan, manage, adapt to changes in their health, supporting avoidable hospital admissions and reducing hospital stay times.We have opportunities for everyone across our wide variety of services including medical, clinical, support and corporate services.Why work for us?
Positive 2023 NHS Staff Survey results, scoring highly in compassionate culture & leadership, and staff wellbeing supportVariety of working environments across the community, in patients' homes, within our community hospitals and bases across the countySupportive flexible working patterns such as: part time, flexi time, annualised hours, and flexi retirement optionsExcellent training and development opportunitiesResearch opportunitiesCost-effective workplace nurseries in Crawley, Hove and BrightonThriving BAME, Disability and Wellbeing, LGBT+ and Religion and Belief staff networksLevel 3 accredited Disability Confident Leader, committed to creating inclusive workplacesVeteran Aware Trust, achieving accreditation from Veterans Covenant Healthcare Alliance (VCHA)Located in stunning Sussex, with easy access to the South Downs and the coastAccess to a wide range of benefits and discounts for NHS staff Job description Job responsibilities To ensure the delivery of high-quality care working with the staff and patients to deliver appropriate assessment, investigation and treatment for all pathways.
To be responsible for the operational management and be accountable for the direct delivery of the service.
To provide operational leadership to ensure a motivated and dedicated workforce.
To contribute to the Trust agenda as a member of the management team.
The post holder is expected to work within organisational and other NHS and Government policies and interpret and facilitate how they are implemented within a defined area.
The post holder will also be expected to advise the Deputy Operational Head of Service and/or Operational Head of Service as appropriate on the operational implementation of policies forward visioning and developing the service at all times.
Why Join Us?
This role offers the opportunity to make a significant impact within Uckfield and Crowborough MIU, contributing to the health and well-being of the local community.
We are dedicated to your growth, offering support and development opportunities within a collaborative and inclusive environment.
Apply Today!
If youre ready to lead with compassion and bring innovative thinking to urgent care services at Uckfield and Crowborough MIU, wed love to hear from you.
Apply now to join our team and help us deliver excellence in community-based healthcare!
Please view the job description and person specification for full details and further information of the role.
Person Specification Qualifications and/or Professional Registration Essential Degree level qualification and/or relevant management experience Evidence of continued professional development Evidence of leadership education/development or a willingness to undertake this Desirable Management qualification or willingness to undertake Other role requirements Essential Must be a car driver, have access to a car for work purposes and be willing to travel between sites, potentially at short notice Experience Essential Experience of managing a team or other relevant management experience Knowledge and experience in using various IT systems Desirable Experience of managing a multi-professional team/collaborative working Demonstrable success in delivering change and performance with and through your teams, by engaging them in development & delivery plans, establishing clear work priorities with them, delegating effectively, ensuring a capability to deliver, monitoring performance and giving feedback.
Skills and Knowledge Essential Ability to work as an Autonomous individual Good numeracy and literacy skills IT literate with the ability to use all Microsoft office applications Demonstrates excellence in communication skills with an ability to negotiate and manage conflict Current knowledge of local and national policies informing health and social care Knowledge of Clinical governance, clinical audit and clinical supervision Demonstrate ability to reflect and learning from situations Identifies difficulties as challenges and works with others to identify solutions Demonstrate self-awareness, able to identify personal limitation and shows openness to address them Awareness of professional responsibilities and boundaries.
Sound knowledge of safeguarding vulnerable adults and children Well developed leadership and influencing skills with the ability to enthuse, motivate and involve individuals and teams, and have them understand the Trust's and your performance expectations.
A strong sense of personal and team accountability coupled to a clear understanding of the boundaries around delegated authority.
Ability to manage and deliver to deadlines and within resources.
Ability to think and plan tactically and creatively, and to prioritise work programs in the face of competing demands Ability to analyse complex problems and to develop practical and workable solutions to address them.
Desirable Knowledge of local and national policies relevant to clinical area.