Job summary Vacancy - Operational Support Manager Band 5An exciting opportunity has arisen for a passionate and experienced Operational Support Manager to work within the North Lincs and NHS Talking Therapies Care Group in North Lincolnshire.
We are looking for someone who is enthusiastic, resilient, and a self-motivated starter finisher who has a passion for driving excellence forward and working with people.The post holder will provide operational administration support to the Senior Leadership Team in delivering efficiency and effectiveness across a range of services.
This will include operational management and coordination of administration teams, logistical support with facilities and resources, coordination of performance reporting and data analysis and project support as required.The post holder will be highly organised, adjustable to managing their own workload whilst managing and monitoring the activities of the Clinical Administration Teams.
The post holder will use their own initiative, have the ability to work under pressure and be proactive in monitoring and delegating tasks within the teams to meet deadlines.
Main duties of the job Key responsibilities include: To provide leadership and management to the full Administrative Team and direct line management to the admin managers across the care group, ensuring the admin function is working efficiently, effectively and sustainable as possible.Where processes are not in place, lead on the collaborative creation and implementation of the necessary working instructions to support safe and effective care delivery.To review and implement, on behalf of the Care Group, recruitment and onboarding of new administrative staff, ensuring a good quality and consistent experience for all.To develop, implement and monitor systems and processes to quickly identify quality, performance and assurance themes and trends, providing high level analysis and proposing solutions where appropriate.To work with the Administration Leads to establish, implement, and confidently work across multiple systems such as: maintain registers, data systems and other information systems associated with the work and disseminate this to area teams.
The post holder will have division wide responsibility for this information.
About us Rotherham Doncaster and South Humber NHS Foundation Trust (RDaSH) employ around 3700 talented colleagues who are very much appreciated, valued, and respected.
We have a wide portfolio which includes mental health, physical health, learning disability and drug and alcohol services.
We are passionate about enhancing the quality of our service and we work hard to attract and select the right colleagues for our organisation.
Our goal is to employ those who share our passion for providing first class care while remaining committed to our vision and values.
Please view our Strategy using the link below: To find out more about working for RDaSH and the fantastic benefits we offer visit our website: We are committed to inclusive cultures and really value people in our organisation, view our Allyship video on YouTube to find out more: The main terms and conditions of service can be found here: Job description Job responsibilities Please view the attached job description and person specification to view the full details about the role.
Person Specification Qualifications Essential Educated to degree level or an intermediate level qualification with relevant experience or an equivalent level of ability gained through vocational experience 5 GCSEs including English and Maths or equivalent standard of education with the emphasis on numeracy and literacy.
Evidence of continuing development and willingness to undertake courses relevant to role.
Desirable HR/Supervisor/line management qualification Prince 2 and/or project/change management experience Completion of Quality Service Improvement and Redesign (QSIR) Programme or equivalent accredited programme Skills and Experience Essential Proven experience of a junior administration operational role or similar support role, preferably within the NHS Proven experience of supervisory and/or line management experience.
Ability to communicate effectively when dealing with a wide range of challenging behaviours.
Experience of identifying, developing and implementing quality and/or performance improvement.
Desirable SystmOne Super User Training and/or experience of using an online patient record system such as SystmOne Project Management skills Knowledge and Understanding Essential Knowledge and understanding of the NHS and experience of working in a health-related environment.
Knowledge of administrative policies and procedures Desirable Knowledge of current national policies and interpreting national guidance