Operational Support Assistant (Ooh)

Job DescriptionAn opportunity has arisen for the position of Operational Support Assistant (Out of Hours) within Care Services Operational Support Team who are based at Blair Court, Borron Street.You will report to the Area Operations Manager (OOH).
This position is predominately a customer focused call handling service, where you will deal with a variety of telephone enquiries in relation to Customer Service, Hospital Discharge, Home Care and our Help at Home Services.You will be responsible for updating and maintaining electronic systems and liaising with both internal and external bodies, ensuring excellent customer service is provided at all times.The successful applicant will also be required to liaise with Home Care Co-ordinators regarding urgent service user reports, and in addition, you will follow our internal procedures for "no access" issues which would include contacting family member/hospitals/emergency services as well as other relevant parties.
You will be a confident, friendly and enthusiastic individual, possessing good interpersonal skills, work well under pressure, and the ability to communicate effectively in a busy operational environment.
A good understanding of IT systems and proficiency in relevant software, including Microsoft Office (Word, Excel) are essentialDue to the nature of this role and function, there is a requirement for you to work Public Holidays which will be agreed with your line manager in advance.Interview will be the week beginning 16th December.These posts are excepted under Rehabilitation of Offenders Act (Exclusions and Exceptions) (Scotland) Order (as amended).Weekly Hours of Work - 27 & 17This post is temporary for a period up to 3 months.Please note this is a re advertisement and previous applicants should not re-apply.
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