On-boarding Specialist Location: Hybrid (2 days in the Newcastle office)As the UK's favourite property platform, Rightmove aims to give everyone the belief that they can make their move.
To help us achieve this, we're looking for an On-boarding Specialist To Join Our TeamContribute for the overall success of the RLTS sales team by providing on-boarding to new and existing Rightmove partners who have purchased our Lead to Keys product to ensure a smooth transition and the retention of the product as part of their package.
The role will involve carrying out training with these agents, ensure they are using all the features available to them and most importantly that they really love the service they receive.
What you'll be doing Collaborating with the sales team and Account Managers to drive retention and growth for all Lead to Keys partners Presenting training to large groups when needed online via Teams/Zoom etc.
Ownership of a designated book of specific customers for the full on-boarding lifecycle Positioning our Rent Guarantee products to all new Lead to Keys users in the first 4 months of go live and referring opportunities to the relevant stakeholders.
Identify areas of improvement in the product and provide feedback on a regular basis to the product team Analyse data to help with retention & growth plans for individual partners Maintain a CRM database of your customers Attend departmental and full sales team meetings Who you are To ensure success in a virtual role, the ideal candidate should demonstrate their ability to manage accounts through virtual platforms such as Teams or Zoom.
Be well presented for all customer meetings whether in the office or WFH Ability to demonstrate SAAS product to partners of all IT levels.
Skilled in building strong relationships.
Analytical, detail-oriented, and confident with data.
Ability to problem solve and think on your feet.
Engage in self-development and ongoing training while actively collaborating with your team and manager.
Team player who can build strong internal relationships and able to give detailed feedback Drives for results to achieve commercial goals and has the ability to create solutions and share success amongst colleagues FCA Conduct You must complete 15 hours of unstructured Continuing Professional Development (CPD) per year.
Upon commencement of the role, you must provide details of employment referees covering a five-year period and these must demonstrate you are of 'good repute' to perform a regulated role.
You must demonstrate on an annual basis that you are of 'good repute' to perform a regulated role through a successful DBS check and credit check.
You must inform the Compliance Officer immediately if your criminal or credit circumstances change.
What's in it for youPeople are the foundation of Rightmove – we'll help you build a career on it.
Competitive compensation package.
Cash plan for dental, optical, and physio treatments.
Private Medical Insurance, Pension and Life Insurance, Employee Assistance Plan.
27 days holiday plus two (paid) volunteering days a year to give back, and holiday buy schemes.
Hybrid working pattern with 2 days in the office.
Contributory stakeholder pension.
Life assurance at 4x your basic salary to a spouse, family member other nominated person in your life.
Paid leave for maternity, paternity, adoption, and fertility.
Travel Loan, Bike to Work scheme, Rental Deposit Loan.
Charitable contributions through Payroll Giving and donation matching.
Access deals and discounts on things like travel, electronics, fashion, gym memberships, cinema discounts, and move.
Still not sure?
We want to be part of creating a more diverse, equitable, and inclusive workplace for all.
We're excited to hear about your experience as well as how you will contribute to our overall culture.
So, even if you feel like you don't meet all the requirements, we would still really like to hear from you!
About RightmoveOur vision is to give everyone the belief they can make their move.
We aim to make moving simpler, by giving everyone the best place to turn to and return to for access to the tools, expertise, trust, and belief to make it happen.
We're home to the UK's largest choice of properties and are the go-to destination for millions of people planning their next move, reading the latest industry news, or just browsing what's on the market.
Despite this growth, we've remained a friendly, supportive place to work with employee #1 still working here!
We've done this by placing the Rightmove How's at the heart of everything we do.
These are the essential values that reflect our culture and include: Be approachable and appreciate what others do Make complex things as simple as possible Build great teams, because Rightmove is people Drive improvement, we can always be better Share early, honestly, and often We believe in careers that open doors and help our team develop by providing an open and inclusive work environment, offering ongoing training opportunities, and supporting charity fundraising events.
And with 88% of Rightmovers saying we're a great place to work, we're clearly doing something right!
If all of this has caught your eye, you may well be a Rightmover in the making!_______As an Equal Opportunity Employer, Rightmove will never discriminate based on age, disability, sex, race, religion or belief, gender reassignment, marriage / civil partnership, pregnancy/maternity or sexual orientation.
At Rightmove, we believe that a diverse and inclusive workforce leads to better innovation, productivity, and overall success., We are committed to creating a welcoming and inclusive environment for all employees, regardless of their background or identity, to develop and promote a diverse culture that reflects the communities we serve.
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