Job DescriptionThe RoleBe responsible for on call duties from 4.30pm Friday to 9.30am Monday.Work alternate weekends and cover holidays and sickness for the alternate weekend on call person.Contribute to a positive living environment to enhance a client's quality of lifeDemonstrate and display a good example acting as a role model in line with Home Instead expectations for other staff members of the teamMaintain regular communication with management and raise concerns when requiredBuild bonds of trust and form relationships with clients, families, and other staff membersCover visits due to annual leave, sickness, and other emergency requirementsBe available on the allocated working days to cover any visits required that may need covering to ensure 100% compliance in service delivery and no missed visitsGood work ethic and dedicationAbility to maintain professional relationshipDeliver companionship, personal care, and home help services as required in line with the Job Description of the Care ProfessionalEssential CriteriaBe confident and self-motivated with the ability to build and maintain, strong positive relationships helping to promote the opportunities available at Home Instead.Full flexibility to workdays.Strong interpersonal skills with the ability to build rapport quickly.Excellent verbal and written communication skills.NVQ and industry knowledge requiredWillingness to undertake further education and training as requiredMust have full driving license and means of transport if required within the territory to visit clients.Be organised and flexible to meet the needs of the business.Passionate about delivering high quality customer service in the home care sector.Excellent organisational skills with the ability to plan, replan again, juggling of priorities and unplanned work, and meeting deadlines in a very busy environment.Able to see the big picture whilst processing excellent attention to detail.Able to stay calm under pressure not taking things too personally.Proactive – able to suggest and implement operational improvements.Able to learn from mistakes.Able to work unsupervised and using own initiative yet realising when to raise risks and issues and ask for help from others.Able to work as a trusted team member.Empathetic yet business like in approach to Clients and Care ProfessionalsGood verbal communication skills including excellent telephone manner confident to initiate and able participate in difficult conversations with Care Professionals and clientsGood written communication skills and IT literate.QualificationsNVQ and industry knowledgeAdditional InformationIf you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work.
Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment.This role is subject to DBS enhanced disclosure.