Job summaryWe require a skilled and motivated supervisor to lead reception services and associated practice administration at Barlow Medical Centre in Didsbury South Manchester.This is for a permanent contract, to work Monday to Friday ( hours per week).Salary: Between £25,674 - £26,530 to be agreed according to skills and experienceCriteria-: Experience as a Reception Supervisor in a GP health care setting or in a similar client-facing setting.The candidate will need to have the following:Strong leadership and team building capabilitiesGood written and verbal communication skillsA belief in high standards of customer serviceProficiency in office software and rota scheduling systems.Ability to handle multiple tasks and thrive in a fast-paced environment.
Main duties of the job Main duties of the jobThe main responsibilities include (but are not limited to):Responsibility for the day-to-day supervision of all reception staff and associated functions, ensuring all functions are carried out in accordance with agreed procedures, protocols and time-scalesReporting issues to the practice manager as necessary.Promote a harmonious and professional atmosphere in this public facing role.Oversee all administration tasks in receptionDelegation and monitoring of daily clerical workEnsure adequate staffing levels, approve annual and other leave, and organise rotas ensuring adequate cover as required (clinical and non-clinical)Induction of new staff at the point of their arrival including locum staffDeal with more complex enquiries from patients including informal complaints relating toreception functionsManage day-to-day issues that may arise within the team or with individualsRegularly evaluate quality of individual and team performance About us Barlow Medical Centre is a well-established large, teaching and training NHS practice in South Manchester.
We are a friendly team with a philosophy of high standards of patient-centred medical care.
Job description Job responsibilities Please find the attached document which shows all the duties required of the office supervisor.
Thank you Person Specification Qualifications Essential Qualifications GCSE or NVQ Level 3 or equivalent experience or higher.
Experience Essential Experience of managing a team Experience of working with senior and junior staff and the ability to engage with the public.
Experience of managing of difficult situations and complaints management Desirable Experience of managing a reception team Experience of managing staff rotas Experience of NHS computer system software such as EMIS, Docman and Microsoft Office.