Office Services OperatorSalary: £26,500 per annum, plus company benefitsLocation: Basingstoke, RG21 4DZContract: Permanent, Full TimeShifts: 37.5 hours per week, Monday to Friday, 8:30am until 5pm or 9am until 5:30pm with 1 hour unpaid breakWork Model: Hybrid, working from home 1 day a week after trainingWilliams Lea seeks an Office Services Operator to join our team!Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms.
Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.Purpose of the roleThe Office Services Operator will work as part of a team to provide the highest level of customer service to our clients and support to the Team Leader and Business Services Manager.The Office Services Operator will provide excellent customer service to our clients, performing all operations requested by a customer without direct supervision.
This role will cover a number of our service areas and will require a high level of multi-skilling.Key ResponsibilitiesDeliver an exceptional electronic and hard copy file management serviceWork with the client's document management system to create and edit documentsWork with the practice management system to open, close, and add contacts and clientsWork with the client's relevant software packagesProvide photocopying, scanning, and printing as per customer instructionsCollect and complete any information required for billing or client charge back dataExtensive computer and data related tasksAccept requests from Fee Earners/PAs, notifying them of estimated completion time as appropriate and in line with service level agreementKey SkillsExperience of working in a corporate environmentExperience working on Microsoft Office programmesExcellent customer service skills, confident in liaising with Clients and strong communication skillsClient-focused approach to service provision through personal commitment to their businessStrong attention to detail and a critical eye for accuracy, with a 'right first time' attitudeAbility to work under pressure within tight deadlines with flexible approachContinual improvement mentality, open and receptive to feedbackBuild and grow relationships with key Clients and service usersOwnership for work produced in terms of the final product e.g.
consistency, accuracy and qualityRewards and BenefitsWe believe in supporting our employees in both their professional and personal lives.
As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:25 days holiday, plus bank holidays(pro-rata for part time roles)Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV's, laptops and computers or household appliances.Life AssurancePrivate Medical InsuranceDental InsuranceHealth AssessmentsCycle-to-work schemeDiscounted gym membershipsReferral SchemeYou will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!Equality and DiversityThe Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a "protected characteristic" in discrimination law).
It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at (we do not accept applications to this email address).