Office And Customer Service Team - Weekends

FlyaSpitfire.com offer Two Seat Spitfire flight experiences and Spitfire factory tours from our HQ at Biggin Hill Airport .

Our Office and Customer Service Team play a central part in ensuring that our guests receive the flight of a lifetime!
You'll be the first point of contact for incoming sales enquiries, taking orders and also help to host our guests in person when they come for their Spitfire Flights and Tours.

Responsibilities Greeting customers: Making customers feel welcome and at ease Providing information: Sharing knowledge of the facility, products and promotions  Managing Bookings: Taking online and phone orders, producing gift packs and documentation   Co-ordinate office activity : Filing, Petty cash control  Supporting customers: Responding to customer queries, feedback and helping with requests, both online and in person.
Sales : Make customers aware of upgrade options and services.
Sell Merchandise.
Ensuring visual standards: Making sure the shop and customer facing areas are presentable and that products are displayed well Assisting with events: Helping with customer events, escorting customers to flight briefings, assisting with passenger documentation, flight suit fitting, checking inflight videos, preparing souvenir packs    Supporting other teams: Working closely with our Pilot and Ground Support teams Requirements Strong communication and customer service skills  Enthusiastic and friendly attitude  Ability to respond to customers via email, phone, livechat and social media  Ability to work under own initiative  Details Regular Weekend Shifts availability plus possibility of occasional weekdays  Branded uniform   Hourly rate - Weekends £15.00.
Weekdays £11.50  Please email CV's to