Ocean Import Agent

Job Description• Ensure smooth and timely freight process flow• Ensure accurate and timely data entry into our operational system• Track and Trace Ocean Import Files• Use Global Ocean Import Workflow Monitor on a daily basis• Ensure documents are timely sent to customer or broker for customs purposes.• Ensure accurate and timely client and vendors billing.• Interact with our customers in arranging their international shipments, meeting customer service standards.• Contribute to maintain good relationships with suppliers (Shipping lines, trucking companies and others involved).• Meet compliance at all times to regulations internal and external in accordance with government regulations.• Understand department process flow, and looking for best practices to improve operational efficiency and productivity• Ensure all customers standard operating procedures in place and updated in customer SOP.• Meet KPI standards in accordance with the Company's procedures• Overseas communications, timely responses to emails and requests (internal and external)• Escalation of problems to Management when necessary• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.QualificationsKnowledge:• Understanding of ocean documentation process a plus• Hazardous Materials certification (preferred)• Understanding of Expeditors systems and proceduresSkills:• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate and concisely obtain positive results• Proactive and strong organizational skills• Good computer skills (Microsoft Office)