Nurse Advice Line

Job summary St Margaret's Hospice has an exciting opportunity for a Registered Nurse to join our Advice Line team.
You will join us on a full time, permanent basis and in return, you will receive a salary of £32,413 per annum plus 18% unsocial hours enhancement.Taking calls from a variety of sources,you will play a vital role in supporting patients and their families in Somerset.The advice line service operates over seven days, with shift patterns of 7am - 3pm, 9am - 5pm and 4pm midnight.This role can be based at either Taunton or Yeovil.
There may also be an opportunity for remote working, dependent on home location and IT set up, following induction and completion of the agreed probation period.
Main duties of the job Making the time to care and listen to callers is at the heart of what we do in the Advice Line.
Our aim is to support patients to stay in their own homes for as long as possible, helping to enhance their indepence and quality of life.Your day to day work will include:Triaging calls to provide essential end-of-life care and symptom control to those suffering with life limiting illnesses within their own homes Providing tailored advice to patients and their families, helping them to navigate available support and signposting to the most appropriate services for their needs.
Visiting patients within their own home.
Working alongside advice line colleagues, community nurse specialists and other members of the multidisciplinary team.We support patients and carers who are based within the Somerset area and are registered with a Somerset GP.
Calls are received from a variety of sources, including health care professionals, and can be for symptom control management, emotional or psychological and carer support.
About us Be part of a welcoming, community minded charity.
Our mission is to provide excellent specialist palliative care for patients and support to their families.
Everyone here contributes and has a part to play towards our goal.
If you speak to any of our staff or volunteers, they will tell you how the patient is at the heart of everything they do.
So, if youre looking for a role where you can really make a difference, we could be a perfect match.Holiday entitlement33 days holiday including bank holidays rising to 35 days after 1 year, and increasing with length of service (pro-rata if part-time) Recognise continuous service for clinical staff paid at band 5+ who join directly from the NHS or another hospice Ability to buy and sell annual leavePension schemeNHS employees eligible to continue with their NHS pension scheme* Non-NHS employees will receive 5% employer and 5% employee contributionAward-winning Employee Assistance Programme for you and your family offering:Vitality & wellbeing health portal for non-emergency care Unlimited access to 24/7 online GP Consultations as well as Expert Case Management Confidential and free 24-hour Employee Assistance Counselling and support Legal, financial, and medical information and adviceAnd more...Life assurance cover Health Cash Plans Blue Light Card Enhanced parental leave* Learning and development opportunities Free on-site parking in Yeovil and Taunton Volunteering and fundraising opportunities*Eligibility criteria applies Job description Job responsibilities The role is community-based, working alongside the community nurse specialists and other members of the multi-disciplinary team either internal or external to St Margaret's hospice care.
You will be visiting patients within their own homes and covering the advice line.
Shift pattern includes 7 -3, 9 -5, 16-24.
This incorporates 7-day working.
Providing appropriate clinical and non-clinical palliative care advice and support for patients, carers and health care professionals, within the boundaries of the service.
To provide advice and information to patients and carers with the aim of maintaining patients in their own homes and enabling them to enjoy maximum independence and optimum quality of life, in their preferred place of care.
Provide specialist palliative nursing care for patients that is patient centred, holistic and quality driven.
Provide appropriate support and advice for families and carers working alongside the inpatient and/or community multidisciplinary team.
Internet needs to have the ability to support multi electronic health system ie EMIS, RIO, Sider, Systemone, Mitel.
If remote working from own home, ensure personal internet/connectivity, not a shared system.
Person Specification Qualifications Essential RN1 registered with NMC with valid pin Desirable Diploma/Degree in Health Studies.
Specialist Palliative Care qualification - ENB 931, ENB 285 or equivalent working towards Diploma / Degree in Palliative Care.
Teaching qualification.
Mentorship Course Self Awareness Essential Compassion & respect to others Responsible practitioner Team player Good communicator both verbal & written Listening skills Negotiating skills Empathic approach Willing to adapt priorities Managing multiple tasks Understands when to ask for help Conflict resolution and negotiating skills Experience Essential Previous experience in palliative care/ Oncology/ life limiting conditions.
Desirable Experience of working in a variety of healthcare settings, including the community.
Working in a call centre setting Outcome and Results Essential Punctual & reliable Working within role boundaries Flexible approach to working arrangements.
Positive attitude Working within core competencies Desirable Ambitious / Enthusiastic / Pro-active / Motivated.
Uses initiative.
Understanding of equal opportunities and towards working in a multi-cultural/multi-disciplinary environment.
Working with Others Essential Professional approach Honesty Treats confidential information sensitively and in line with Hospice policy Leading In Your Area Essential Able to work alone without direct supervision Understanding the challenges and risks of caring for patients in the community.
Symptom management in specialist palliative care.
Supporting colleagues Able to share information clearly & consistently As this role involves visiting patients in their own homes, the ability to drive is an essential requirement Desirable Symptom management in specialist palliative care.
Supporting colleagues Able to share information clearly & consistently