About the role The Quality Manager will be an ambassador for the companies brands, visiting outlets, testing quality and educating the customer and end consumer in events.
Working closely with the Field Sales team, the job involves continued coverage of the Region.
Main functions & responsibilities • Provide training to staff within accounts about the brand story, brand values and more general knowledge related to beer sommeliership, such as how beer is made and understanding different beer styles.
• Scheduling follow-up visits to accounts in need of attention to ensure problems are resolved.
• Attendance at trade events and presentation of brand portfolio • Quality Audits • Perfect pour training upon branded fonts • Delivering brand education & training to, retailer and consumer • Feedback of customer opportunities and competitor threats • Feedback of customer quality issues • Design of Food and Beer pairing menus and delivery of these at events Key Accountabilities • Weekly reporting of results, key successes, and competitor activity • CRM System usage • Attendance to regular team meetings to present to the Field Sales Manager • Responsibility for Beer quality in line with the regional manager • Responsibility for providing regular reports/information on the account base as required keeping all relevant contacts informed in line with the regional managers needs.
• Regular responding to internal and customer emails daily (unless agreed otherwise) Key Competencies • Previous beer experience • Good level of Communication skills • Drinks industry experience • PC Literate • Results Orientation • Ability to Notice Beer Flaws • Communication • Consumer Focus • Teamwork • Planning • Technical/Functional Expertise Desirable: • Brewing industry experience • Beer Sommeliership • Cellar maintenance experience • Self motivated Work Experience: • Previous Bar and cellar experience • Previous experience in talking to a room full of people Location • Frequent travel required