The role operates on a 4-day shift rotation: 4 day shifts, followed by 4 days off, then 4 night shifts, followed by 4 days off, and so on.
Shifts are 12 hours each: 6:00 AM–6:00 PM / 6:00 PM–6:00 AM or 7:00 AM–7:00 PM / 7:00 PM–7:00 AM – based in Craigavon (BT66) *** Join Envision Intelligent Solutions Envision Intelligent Solutions is a technology-led security solutions provider, delivering cutting-edge services to meet the needs of today's and tomorrow's businesses.
Read the overview of this opportunity to understand what skills, including and relevant soft skills and software package proficiencies, are required.
As a Response Operative in our Alarm Monitoring Centre in Craigavon (BT66), you'll be the first point of contact for our customers.
You'll analyse CCTV images, respond to live security and fire system activations, and liaise with emergency services when needed.
You'll also maintain accurate records, update customer databases, and escalate unresolved issues to supervisors.
Comprehensive benefits package, including pension, life assurance, and high street discounts Full-time, permanent role with day and night shift rotations (4 on / 4 off) Extensive training opportunities and career development support Knowledge of CCTV systems and ARC (Alarm Receiving Centre) duties Strong problem-solving, communication, and computer literacy skills Customer service or contact centre experience SIA (Security Industry Authority) CCTV license (training provided if needed) At Envision, we provide ongoing training, career progression opportunities, and a supportive environment to help you thrive.
***The role operates on a 4-day shift rotation: 4 day shifts, followed by 4 days off, then 4 night shifts, followed by 4 days off, and so on.
Shifts are 12 hours each: 6:00 AM–6:00 PM / 6:00 PM–6:00 AM or 7:00 AM–7:00 PM / 7:00 PM–7:00 AM – based in Craigavon (BT66) *** #