Network Engineer (Unified Comms) Permanent Location: Home / Cambridge (Hybrid) Salary: £37,000 - £45,000 (+ excellent benefits) We are looking to recruit a Network Engineer to join a leading public sector organisation.
This is a hybrid role and you will be required on site in Cambridge once / twice a week.
This is an exciting opportunity to contribute to critical systems and infrastructure that support staff, patients, and the wider community.
You will play a vital role in providing technical support, ensuring the smooth operation of Unified Communications applications, and driving improvements through strategic projects and service delivery.
Key Responsibilities Provide first-line technical support for Unified Communications services, including telephony, paging, radios, and IT systems.
Maintain and troubleshoot network infrastructure, central servers, and backup systems.
Contribute to corporate strategies and rollout programs for new technologies.
Liaise with service providers to resolve faults and maintain system integrity.
Deliver and manage projects, maintaining comprehensive project documentation.
Monitor and manage hardware and software performance to proactively address potential issues.
What We're Looking For Essential Qualifications and Experience: Relevant experience in managing telephony, paging, or IT systems within a large organisation.
Strong understanding of customer service environments and first/second-line service desk operations.
Proficiency in data analysis and presenting solutions to complex technical challenges.
Desirable Qualifications: Certifications such as CCNA, PRINCE2, or ITIL Foundation.
Knowledge of Health & Safety, ITIL methodology, or project management frameworks.
Skills and Attributes: Excellent communication, organisational, and interpersonal skills.
Ability to work both independently and collaboratively.
Strong problem-solving skills with a proactive and resourceful mindset.
Commitment to maintaining confidentiality and discretion.