Why this role matters The Service Provision team help build BT's biggest and fastest network within Service Provision you will be responsible for the delivery of crucial elements of projects such as the replacement of UK's Public Switched Telephone Network (PSTN) with a fully digital network, to name one of many areas you'll be working in.
On a daily basis you will liaise with field engineers as well as other key stakeholders within the business.
We are piloting innovative automation and AI initiatives that will change the way we work as a team and unit.
You will be a problem solver and part of a team that develops solutions for real world programmes.
This is an exciting opportunity for you to join a team that work on numerous products, it is an extremely varied role which will allow you to work on several areas of the network, developing skills and capabilities to support your personal growth and the BT Network Goals.
You'll work on key projects for National Critical Infrastructure, providing the network which keeps the nation safe and protected.
Our commitments with Ofcom means we have to be sensitive with the information we share and who we share it with, you'll work with integrity and mindfulness to ensure we remain compliant.
Our hybrid working model means you are expected to be in the office 3 days per week.
This role is based in our Birmingham office.You'll have the following responsibilitiesPlease refer to the attached job description for further details of this role.
• Providing technical network knowledge to design, test, platform and operational teams• Have a working knowledge of the 21C network• Develops effective working relationships with internal stakeholders to explore opportunities for partnership.• Uses technical knowledge to support design, configuration, testing and delivery.
Also propose improvements to processes and implementations on team equipment and networks.• Representing BT to vendors and driving for solutions to technical problems.• Ensuring the technical integrity of assigned project deliverables.
These activities will include: analysis and decomposition of requirements, designs, together with development of new methodologies also reporting and volume tracking • Contributing to the implementation of key strategies and transformation activities in the team.• Adhering to all team processes, examples are; Jira updates, Timesheets & team best practices• Troubleshooting and resolving issues in project and completing customer requests• Executing the implementation of complex change in line with change management best practices and the associated governance.• Managing stakeholder and demand expectations through cross area engagement• Developing technical capability through continued learning and use of Tech Pathways, managing own development, upskilling & multiskilling proactively in line with unit strategy• Ensure interactions with customers and colleagues are respectful and courteous and represent BT in a professional way• To champion the use of automated tools, continually improving these tools and reducing the amount of fall outs and manual touch time, always seeking to improve, and work in line with, standardised processes and procedures.
• You are authorised to access, use or disclose customer information only when you need to do so to perform your operational duties.
• You will be confident and professional in communicating with all stakeholders, both locally and with members of the Senior Management Team• You will have extensive experience of network technologies and protocols within your native domain• You will have awareness of the E2E service journey• You will be able to adapt to emerging and evolving technologies, in line with Tech Pathways role mapping• Provision of E2E management, delivery and cessation of Cable-link products, including associated tasks.You'll have the following skills and experience Skills • A good knowledge/understanding of the 21CN Network• Working in line with processes and procedures• Good stakeholder management• The business expectations are that you should be a subject matter expert in relation to the project you are assigned to.
• Continuous contribution towards the improvement of projects, proactive driving of complex issues and great communications with key stakeholders and colleagues Experience • Experience of network technologies and protocols• Awareness of the E2E service journey• Effective communication skills • Stakeholder management• Proficient in adapting to multiple workstreams• Experience in Network Integration/engineering (preferred)• Quality and delivery management (preferred) Benefits Tailored training and development opportunities to continue to build your career 22 days' annual leave (not including bank holidays), increasing with service Life Assurance Pension scheme - If you pay in a minimum of 5% of your pensionable salary every month we will pay in 10% Direct Share scheme Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
Discounts off EE mobile pay monthly or SIM only plans Exclusive colleague discounts on our latest and greatest BT broadband packages BT TV, including TNT Sports and NOW entertainment Shared Parental leave - maximum amount of leave you can share with your partner is 50 weeks 3 volunteering days per year