Job summary The purpose of this role is to support the Ophthalmology Team to facilitate the OneStop pathway for patients with suspected cataracts.
This role has been specially designed to support the cataract pathway and will require the post holder to evolve to support the pathway as it continues to refine over time.
The Post holder will be responsible for the quality check of referrals ensuring that all relevant information is present before the clinical triage takes place.
You will liaise with Patients, Optometrists, GP practices and any other services to ensure that all relevant information is collated.
Main duties of the job You will be required to work across a range of IT systems to coordinate the booking of patient appointments.
The post holder will work both directly and indirectly with patients and their carers to assist in coordinating the care of patients through their hospital care journey, providing the patient with the relevant information and coordinate their pathway.
The post will require the coordination of appropriate services to maximise the delivery of a streamlined pathway, thereby improving quality of care and experience for patients and their carers.
About us Mid Cheshire Hospitals NHS Foundation Trust provides a full range of hospital and community services for people across East Cheshire (population 399K) and West Cheshire and Chester (population 357K).
The Trust provides high quality planned and emergency care, cardiac, critical care,child health,maternity services and intermediate care at Leighton Hospital in Crewe, Victoria Infirmary in Northwich, and Elmhurst Intermediate Care Centre in Trust provides over 500 beds and employs over 5,100 members of staff.
A comprehensive range of community services is provided across 26 medical centres and schools through our Central Cheshire Integrated Care Partnership.
We have played, and continue to play, a proactive role in the development of Integrated Care plans across Cheshire & Merseyside and our local Cheshire East and Cheshire West Place-based systems.
We believe, and it is the cornerstone of our five-year Trust Strategy, there is the opportunity to progress innovative, responsive and effective care in the best setting for the patient, be it in the hospital or out in the community.
At Mid Cheshire, our mission is to inspire hope and provide unparalleled care for the people and communities of Cheshire, helping them to enjoy life to the fullest.
We welcome all applicants and assess all job applications based on knowledge, skills and experience needed for the post.
Job description Job responsibilities 1.
To be proficient in all IT systems relevant for the role.
2.
To assess and proactively review referrals received into the Service and ensure all relevant information is present and where further information is required to coordinate its timely collation.
3.
Coordinate referrals following clinical triage to ensure all necessary information is gathered and contact the patient and refer with suitable dates.
4.
To work alongside schedulers and Ophthalmology Clinic Coordinators to be a single point of liaison for referrals, booking and coordination of patient journey.
5.
To work seamlessly with the various clinical and non-clinical teams involved within the OneStop pathway.
6.
To ensure that the provisions of appropriate services at the right time and in the right place are available for patients and to have the knowledge to signpost patients as required.
7.
To be a single point of contact for patients, carers and the healthcare team triaging sensitive enquiries.
8.
Provide early detection of problems.
9.
Actively participating in the provision of routine non-clinical information and advice for patients and carers.
10.
Document and monitor all aspects of patient care coordination and service delivery onto the Trust IT systems.
Please see full job description Person Specification Qualifications Essential GSCE or equivalent in English Language and Mathematics Keyboard skills Desirable NVQ in customer care or equivalent experience.
Skills Essential Excellent administrative and organisation skills Desirable Experience of working within the NHS Skills Essential Knowledge of practices for waiting list management