Reed & Mackay, a Strategic Travel Management and Services Company, leads its field by attracting, developing,
and retaining the most talented people within the industry.
Reed & Mackay has an enviable reputation for exceptional service which is delivered through placing innovative
technology (exclusively available to Reed & Mackay) in the hands of outstanding people.
The role of a Navan Pro Out of Hours Consultant is to provide operational continuity and seamless service to our
clients outside of normal office hours.
The Out of Hours team continues to deliver a full-service, 'high-touch'
solution that assists travellers in any situation outside of standard office hours, saving them time and
inconvenience, whilst driving down their total cost of travel.
PRINCIPAL RESPONSIBILITIES: Service Provide a consistently high level of service to all clients with a desire to exceed client expectations.Effectively manage your workload to meet deadlines, and assume responsibility/ownership for the
end-to-end fulfilment and support of any booking or request.Demonstrate proactive thinking and provide a consultative approach, delivering an end-to-end solution.Exhibit the ability to self-manage the daily work, while working alone, as well as within the global
team.Resourcefulness and problem-solving skills in order to obtain insight, data, information from multiple
and disparate sources.Be vigilant for any possible abnormal booking requests, in line with the R&M fraud
prevention procedure.Apply Quality Control procedures and processes in line with ISO27001 (data security certification) and
PCI compliance.Monitor global news feeds and risk management alerting to ensure we provide accurate and timely
travel advice for our clients outside of normal office hours.Product, Knowledge and Optimised Value Think outside the box at any hour of the day or night as required to provide a seamless service to
clients.Utilise all available systems and resources to enhance the traveller experience.Ensure communication, both written and verbal, is professional, efficient and exceeds company/client
performance expectations.Handle any client complaints/issues in a professional manner and ensure the dedicated team and/or
relevant department heads are updated appropriately.Ensure full awareness of the responsibilities and procedures of other departments and/or offices
within R&M.Exceed client expectations at all times.Identify and implement opportunities to add value to each booking.Apply a variety of fare types and ticketing methods, whilst maintaining an up-to-date
knowledge of industry innovations (e.g.
airline direct connect).Work with IFD (International Fares Desk) to proactively identify cross market and local inventory
differences.Procure the best hotel rates for clients utilising GDS and non-GDS channels, as well as leveraging
supplier relationships to gain the best result.Strong airfares knowledge.
Offer and secure lower cost options through creative ticketing,
combination ticketing and/or optional net fare opportunities.In-depth, expert knowledge of Sabre, to include (but not limited to): manual fare construction,
ticketing, and exchanges/reissues.Fully conversant with client specific travel policies, preferred supplier programmes, VIP, and High
Priority Travellers, and knowledgeable as to where to find the information.Have an enthusiastic and willing to learn attitude, attending all relevant training/coaching as required.Proactively identify and implement enhancements to improve processes of the department and its
ability to deliver in a timely and efficient manner.Achieve individual and team-based objectives through the annual Performance Development Review
(PDR).Skills Knowledge and Experience: Exceptional telephone manner and written skills.Experience in using MS software packages.Excellent attention to detail.Ability to clearly articulate the latest travel advice both verbally and in writing.Demonstrate ability to make effective use of available resources to complete tasks to agreed
deadlines.A proven record of experience in a core business travel environment.Full understanding of iQ and Navan Pro technology.Ticketing, Exchanges, Fare Construction.Strong knowledge of the travel industry, geographical locations, and products in the marketplace.Have a 'team player' approach.Excellent interpersonal skills.Flexible approach to working hours.Ability to build a good rapport with all departments within Reed & Mackay.Special Requirements: Local/country Federal Holidays/Bank Holidays are expected to be worked if within the current shift
rotation.
PTO will not be granted on these holidays (Federal Holidays/Bank Holidays are added at
the beginning of the year to annual PTO allowance).ApplicationIf this sounds right for you, apply here.
Message
Upload your cover letter here.
Upload your CV here.
I agree to the Reed & Mackay Terms.
Know someone that would be perfect for this role?
Share the love.
#J-18808-Ljbffr