Mytime Administration Worker

Job Title: My Time Administration Worker Location: Coventry Salary: £9,984 Hours: 16 hours per week Summary of the role: • To provide administrative support for Mytime Scheme within Coventry.
• To liaise with individuals and organisation such as hotels to book carers respite breaks.
• Core Responsiblites: • Support the Mytime Co-ordinator by delivering an efficient administration service to support the needs of the service.
• Ensure all enquiries and messages are managed accurately, effectively, and timely and all communication is processed in a helpful, efficient, and supportive manner.
• Process referrals to Mytime efficiently and professionally.
• Have regular contact with carers before and after their break.
• Update and manage spreadsheets and data bases, ensuring all carer contact is recorded.
• Collect feedback from the carer and collate this into monthly reports.
• Assist with collating quality data and contribute to the production of reports where necessary.
• Ensure all letters and correspondences are prepared to a high standard of accuracy.
• Assist in arranging events and attend events to promote Mytime.
• Maintain and update Mytime social media platforms.
• Responsible for ensuring the strict security of personal/sensitive information which relates to work activity and particularly that resulting from contact with staff, clients/customers, and the general public.
• To carry out any other duties appropriate to this post, as necessary or as requested.