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Multi-Site Manager Deliveroo Deliveroo's mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We continue to operate in a competitive marketplace but have achieved so much over the past year, including significant growth in our HOP, Grocery, Editions, Signature & Plus businesses.
We're looking for people with an exceptional drive and entrepreneurial spirit to join the team at Deliveroo Hop and help us build the leading speedy grocery delivery service.
The Role The role of the Multi-Site Manager is to drive the highest performance possible within their respective cluster of sites. This includes maximising customer satisfaction, optimising productivity and achieving site personnel costs, maintaining strong stock accuracy, tightly controlling inventory and minimising all wastage.
What You'll be Doing Plan your work week effectively, splitting time between your respective sites to ensure compliance with company work expectations.Lead through your respective teams, working closely with the Assistant Manager in your respective sites (2-4), to achieve all company objectives and goals.Act as a People Manager for all staff colleagues and support them throughout their organisational life cycle.Recruit and onboard HOP team members within your respective remit.Develop, train and motivate all employees to achieve ambitious targets.Demonstrate operational excellence by meeting KPI targets across your respective sites.Minimise wastage within your respective sites by supervising regular stock counts, inventory management and supervising stock rotation.Supervise compliance with company standard operating procedures (SOPs).Drive strong standards within your sites, adhering to merchandising and space management principles.Ensure compliance with all Health & Safety and Due Diligence measures in place for the operation.Complete high quality schedules for your respective sites adhering to company labour targets.Carry out regular Health & Safety checks, including completion of requisite internal audits.Host and participate in relevant meetings.Monitor customer feedback seeking opportunities to improve the customer experience.Maintain good relations with all external parties.Liaise with various counterparts across the business to improve operational performance.Participate and/or lead projects, initiatives and activities to improve the operating model.Requirements Minimum of 3-4 years of grocery experience.A good understanding and track record in managing and influencing the P&L and KPIs performance.Capability and track record for project management.Possess commercial acumen with an ability to identify opportunities to grow Order Volume & Gross Merchandise Value (GMV).Great knowledge of food safety and health and safety compliance requirements.Previous experience in leading a team, including recruiting, training, and developing team members.Excellent communication skills, both verbally and written.Highly organised individual with exceptional attention to detail.Tech-savvy and comfortable working with numbers and using data to inform decisions.'Can do, never give up' attitude.Right to work in the UK.Ability and willingness to travel between multiple locations on a regular basis.Able to comply with company working expectations.Workplace & Diversity At Deliveroo, we know that people are the heart of the business and we prioritise their welfare. We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be.
Compensation We aim to pay every employee competitively for their role.Depending on role and location, some employees may be eligible for an annual cash bonus or relocation support.Up to 5% matched pension contributions.Equity Some roles may be eligible for share awards.Food Free Deliveroo Plus: free delivery and access to special offers.Team lunches from the best local restaurants.Time away 25 days annual leave plus bank holidays.One day of paid leave per year to volunteer with a registered charity.Work Life Maternity, paternity and shared parental leave, eligible from day one of employment.Access to excellent learning and development opportunities.
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