Multi Services AssistantSalary: £21,840.00per annum plus company benefits Location: Frameworks Building, 124 St Vincent Street, Glasgow G2 5HFShifts: 35 hours per week, 9AM-5PM Monday to Friday Work model: Fully onsite Williams Lea seeks an Office Services Assistant to join our team!Williams Lea is the leading global provider of skilled business-critical support services to financial, legal and professional services firms.
We are seeking a key person to be on site at a leading law firm in the heart of Glasgow.Sound good so far?
Then this is the perfect position for you and you are just the individual that we are looking for!Purpose of role The Multi Services Assistant will work as part of a team to provide the highest level of customer service to our clients and support to the Team Leader and Business Services Manager.
Whilst the list of tasks in this document is not exhaustive, the Multi Services Assistant may cover any combination of the tasks set out below.The Multi Services Assistant will provide excellent customer service to our clients, performing all operations requested by a customer without direct supervision.
This role will cover a number of our service areas and will require a high level of multi-skilling.Key responsibilities Taking and passing on accurate messagesCourteously greet and interact with visitors to the premisesManage room and hospitality bookings, including setting up roomsArrange hospitality and liaise with onsite cleaning teamsOrganise and order cateringSupervise and assist at events (including evening events as agreed overtime)Diary management of meeting rooms and desk bookingsDeliver an exceptional electronic and hard copy file management serviceReturn or add documents to existing client filesWork with the practice management system to log and record documentsHandle and administer closed files as requestedSort, scan, rename and distribute incoming mailProvide photocopying, scanning, and printing as per customer instructionsCollect and complete any information required for billing or client charge back dataExtensive computer and data related tasksAccept requests from Fee Earners/PAs, notifying them of estimated completion time as appropriate and in line with service level agreementsCollect and frank outgoing mail – process letters for printing and complete envelope fulfilment requirementsHandle incoming and outgoing deliveries via courier – ensure that all incoming documents are scanned entirely and allocated to the relevant electronic post foldersDeal with incoming hand deliveries from clients – ensure that all incoming documents are scanned entirely and allocated to the relevant electronic post foldersLitigation legal support/diarising court documentationPersonal attributes Experience of working in a corporate environmentExperience working on Microsoft Office programmesExcellent customer service skills, confident in liaising with Clients and strong communication skillsClient-focused approach to service provision through personal commitment to their businessStrong attention to detail and a critical eye for accuracy, with a 'right first time' attitudeAbility to work under pressure within tight deadlines with flexible approachContinual improvement mentality, open and receptive to feedbackBuild and grow relationships with key Clients and service usersOwnership for work produced in terms of the final product e.g.
consistency, accuracy and qualityThe Package: Additional Benefits AvailableLife Insurance/Life Assurance, Company Pension, Corporate Eye Care, Personal Accident and Company Sick Pay.
Additional benefits such as Dental Insurance, Childcare Vouchers, Gym Membership, Charity Donations, Employee Offers, Retail Vouchers and Season Ticket Loan are offered at a discount on a salary sacrifice basis.
You will also have the opportunity to work for a global employer; and dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects.The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a "protected characteristic" in discrimination law).
It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.Please note: Due to the high volume of responses received for this role we will not be able to contact all applicants directly.
If you have not heard from us in four weeks please consider your application unsuccessful.