Job summary We are looking for an approachable and enthusiastic Reception Coordinator to join our busy MSK Therapies Team.
The post holder will be responsible for supporting a team of Receptionists across our various sites in East Sussex and will also be expected to provide Reception cover at these locations, as required.The role will involve the support and supervision of the Reception Team to help provide a professional and effective service.
Main duties of the job The post holder will be responsible for ensuring that reception cover is provided for all sites, including, Conquest, Bexhill, EDGH, Amberstone, Lewes, Newhaven, Uckfield and will be responsible for work allocation and act as the first point of escalation for any queries.
They will also support with the training and development of the Reception Team, ensuring that all standard operating procedures are being followed.
To demonstrate good communication and customer service skills,showing empathy and care to service users who may be distressed or in pain or have impairment that affects their communication.
Attend and participate at team meetings, department meetings asrequested.
About us We are proud to provide 'Outstanding' care and be a great place to workWe provide safe, compassionate and high quality care to half a million people living or visiting East Sussex.
We are one of the largest organisations in East Sussex, the only integrated provider of acute and community care in Sussex.
Our extensive services are provided by 7000 + members of staff working from acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites and in people's own homes.In 2020 the Care Quality Commission rated us as 'Good' overall, and 'Outstanding' for being caring and effective.
The Conquest Hospital and our Community Services are rated 'Outstanding'.
Eastbourne DGH rated 'Good'.In 2020, the Trust launched its ambitious 'Building for our Future' programme.
This once in a lifetime programme aims to repair, redevelop and expand our hospitals, transforming the environment in which we provide care for generations to come.
Job description Job responsibilities Please refer to the job description attached.
If you have any questions about this position please do not hesitate to contact us.
Person Specification Qualifications Essential Educated to GCSE (or equivalent) to include English and Maths at Grade C or above Desirable Additional relevant qualifications Experience Essential Previous experience of working in an administration environment Experience of managing clinical diaries Experience of working to strict RTT/KPI's Desirable Previous experience of managing administration staff Skills Essential Good interpersonal skills, effective communication with colleagues at all levels within the organisation Good organisational skills and attention to detail Ability to work on own initiative and as part of a team, ability to develop and motivate staff Good working knowledge of Microsoft Office, especially Word and Excel Desirable Shows willingness to plan and adapt to change Working knowledge of information governance issues and Datix reporting