Job title: Move ManagerLocation: NottinghamPickfords is an iconic British brand, moving excellence is our passion and we have been relocating families and businesses locally and across the world for nearly 400 years.We are seeking a dedicated and enthusiastic individual to join our Move Management Team, with a passion for customer service and a desire to exceed our clients expectations.The successful candidate will be the first point of contact for our customers and will inspire confidence in our brand with excellent communication and problem solving skills.Your responsibilitiesRespond to customer enquiries via phone, email and live chat in a timely and professional manner Be available and own responsibility for your customer's experience throughout their moving journeyProvide accurate information about products and services addressing customer's needs and concernsMaximise revenue through upselling optional extra products and servicesMaintain excellent customer service and communication standards at all times work to KPI's ensuring targets are metAbility to problem solve in order to achieve a positive customer outcomeCollaborate with team members to improve customer service processes and outcomesFollow up with customer's to ensure their issues are resolved and are satisfied with the serviceStay up to date with product knowledge, company polices and industry trendsKey areas of focus:Effective management of all incoming calls and enquiriesRecording of clear and accurate information provided by customer'sConvert a customer initial enquiry into a quotation for the customers movePromote the company brand by encouraging customers to share their experiences on review platformsMeeting productivity goals by being targeted on the number of moves managed each monthEffective cost control through customer interaction and excellent customer serviceMethodical approach to post move satisfactionIdeal skills & experience:A customer centric approach and attitude.The ability to actively listen and show empathy and understanding at all levelsExcellent verbal and written communication skillsAbility to manage customer queries appropriately and efficientlyBe enthusiastic, self-motivated and positive in your approach.Have excellent organisational skills with the ability to prioritise workload and multi taskExhibits flexibility, be adaptable to changeExcellent time management, with the ability to work well under pressureA passion for completing all tasks to the highest standard and be driven by resultsProficient IT skills – Office, Word, ExcelIf you feel you have the skills and experience to become a Move Manager, please send your CV and a covering letter indicating your salary expectation to: – we'd love to hear from you!
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