Microsoft 365 Sme

Job Title : Microsoft 365 SME L1.5 (SC Cleared)
Location : Warrington, UK (Hybrid)
Job Type : Contract (Inside IR35)
Duration : 6 Months
Job Purpose Provide Level 1.5 support for Microsoft Entra AD and M365 collaborative products, focusing on technical troubleshooting and user support across Microsoft's enterprise ecosystem.

Key Responsibilities
Provide comprehensive support for M365 products (Exchange Online, SharePoint, Teams) Configure and manage Teams environments Manage Teams meetings, phone services, and channels Remote troubleshooting of desktop/laptop issues Prepare incident reports Handle user support tickets Implement ITIL-based incident and problem management processes Required Skills and Experience Technical Skills Minimum 3 years desktop support experience Hands-on knowledge of M365 products Understanding of Azure Active Directory Familiarity with Microsoft Security & Compliance Center Basic PowerShell scripting ITIL/ITSM best practices Intune Device management (preferred) Soft Skills Excellent problem-solving abilities
Strong communication skills
Ability to work independently and collaboratively
Quick technical learning capability
Special Conditions
UK Security Clearance (Essential) Potential out-of-hours work Pre-onboarding formalities in Gloucester/Warrington Vetting and validation required