About the roleWe have an amazing opportunity to become our Metering Quality Assurance Manager reporting to our Metering Commercial Manager in our Metering Operations function.
You will be responsible for overseeing and maintaining the highest levels of quality, safety and compliance across meter installation activity.We're looking for you to support the Metering Commercial Manager in the successful management of contract performance, compliance, and mitigation of commercial risk.
To do this you will deliver training to new metering operatives (internal and external); conduct in person field checks to ensure meter installations are being completed to the correct standards and complete post install site inspections to assess quality and champion health and safety.
Your role will be pivotal in supporting the wider Metering Operations function in achieving the goal of incident free performance and the highest levels of customer experience.
This is a hybrid office and field-based role which requires you to be visible in the field working side by side with both our field teams and partners to develop strong and effective relationships to ensure that there is a one team approach to delivering efficient, high quality, safety first metering related work.About youTo be successful in this new role, we're looking for you to have proven experience in field based technical activity either installing and maintaining assets or management of a team/s carrying out this work.
Its essential that you can demonstrate experience of managing field-based audit and performance assessments which drive performance, action planning and recovery activity where required.You'll have experience of working collaboratively to drive exceptional performance against targets influencing others to deliver against common goals and standards.You'll have excellent data analysis and written/verbal communication skills with the ability to interact at all levels with both internal and external stakeholders.About usHere are NWG we strive to make Northumbrian Water Group (NWG) a Great Place to Work, for all.
We embrace and value Diversity, Inclusion and Equity and encourage you to bring your full self to work.
As an equal opportunity employer, we're committed to having a diverse community represented across our business.We're aware that not everyone will have every skill listed in the job description, however if you have some of the skills listed, we'd encourage you to applyNWG at a glance:Our purpose at NWG is caring for the essential needs of our communities and environment, now and for generations to come.We do this by providing reliable and affordable water and wastewater services for our customers.We make a positive difference by operating efficiently and investing prudently, to maintain a sustainable and resilient business.Our vision is to be the national leader in the provision of sustainable water and wastewater services.
To support us in achieving our vision, we have five core values which are the guiding principles, defining who we are, what we do and how we do it.Our benefitsWe're a Great Place to Work because of the amazing people who work for us, and to say thank you we offer a range of benefits to colleagues.
Our 'Tap Into' benefits include:Generous holiday entitlement starting at 26 days, plus bank holidays and additional time off on Christmas Eve and New Year's Eve.
There's also the option to buy or sell holidays.Company pension scheme, where we'll double match your contributions up to an employer contribution of 10%.Free access to local attractions.A fantastic discount scheme, with savings on days out, shopping, travel and more.Award winning 'Living Well' wellbeing support, including access to a digital GP service for you and your family members.Support with sustainable travel – through salary sacrifice cars and a cycle to work scheme.Financial wellbeing support – access our community savings scheme, financial education and low-cost loans through Salary Finance.
We also provide 4 x Life Assurance and an Income Protection Scheme.Support with your development – we offer a range of development opportunities, can support you through an interest free qualification loan and we'll even pay for any relevant professional body subscription.