Mentor Services Coordinator

We are looking for a Mentor Services Coordinator to help recruit and to support our volunteer mentors in North Ayrshire.About the roleOur Mentor Services Coordinators are the key contacts for our volunteer mentors from their first enquiry about mentoring until they are matched with a young person.
The Mentor Services Coordinators conduct in depth interviews with all prospective volunteer mentors, organise training, organise PVG checks and make the process as smooth and supported as possible.
Key responsibilities:Providing excellent customer service to mentors, volunteers and partners using strong communication skills on the telephone, in virtual meetings, by email and sometimes in personEnsure all of our volunteer mentors are individually supported and fully engaged at every stage of their mentor journeyDeliver information sessions, participate in mentor one-to-one conversations and facilitate mentor training sessions and other mentor engagement activities.About youCustomer service experienceExperience of or strong interest in working or volunteering in the charity or third sectorsPeople person with excellent communication and listening skills and empathyWell organised with great administrative skills and attention to detailExcellent desktop and database skills