The Vacancy
We are always looking for exceptional individuals to join our multinational group of talented professionals, and right now we are seeking to recruit a motivated and talented Technical Support Apprentice.
In this role, you will assist the Technical Support Engineers within the Technical Support Group for Low Voltage Instruments (LVI), General Electrical Test (GET) equipment, and other products and applications.
The role uniquely combines customer service expertise with technical knowledge, enhanced through internal training on Megger products and a 17-month Customer Service Specialist Apprenticeship (Level 3) course.
This includes hands-on training in Megger products and tools, equipping you with a unique combination of technical and customer service skills.
Key Responsibilities: Provide administrative support to the Technical Support team.
Help replicate customer issues to identify technical problems or provide product knowledge.
Support customers and distributors via telephone and email (after training).
Maintain demonstration stock and assist with departmental operations, including Customer Relation Management (CRM) updates.
Organize internal and external training sessions for customers.
Experience, Skills & Qualifications: Equivalent of 4 GCSEs (including English and Maths at grade 4 or above).
Computer skills, including familiarity with MS Office and social media platforms.
Basic understanding of electrical systems (essential).
Excellent written and verbal communication skills.
Enthusiastic, self-motivated, and customer-focused with a can-do attitude.
Please note: We are unable to accept applications from candidates who require visa sponsorship to work in the UK.
About us
At Megger, our mission is to empower individuals to live with confidence and work safely, harnessing the energy that powers our world.
We achieve this by designing and manufacturing portable electrical test equipment that is not only safe and reliable but also user-friendly.
Our customers are at the core of everything we do.
This drives our innovation, as we are dedicated to understanding their true needs and striving to be the trusted partner who helps them excel.
As a global leader, Megger operates in over 100 countries, employing more than 1,500 people.
We provide unparalleled support and expertise through our 360-degree Customer Service, which includes software, product and tools design, on-site training, repairs, testing, and consultancy.
We are your one-stop shop for electrical testing equipment, and we invite you to be part of our journey!
Our UK headquarters is based in Kent, the scenic Garden of England, offering breath-taking views of Dover Castle, the Kent coastline, and even across to France.
Flexible Working at Megger
We support flexible working for all employees and offer the right to request flexible working from day one, with a maximum of two requests per 12-month period.
Commitment to Equality, Diversity and Inclusion
At Megger, we believe our people are our greatest asset and the key to our success.
We value diverse skill sets and perspectives, and as an equal opportunity employer, we do not discriminate based on any protected attribute.
We encourage candidates from all backgrounds and experiences to apply.
We are committed to providing equal opportunities and fostering an inclusive work environment where everyone is treated fairly throughout the application process and during their career with us.
Please note: We may close this vacancy early if we receive sufficient applications.
To avoid missing out, we encourage you to submit your application as soon as possible.