Job summary This is an exciting opportunity for someone who enjoys working in a busy and fast paced environment to join the rheumatology admin team at Yeovil District Hospital on a fixed term basis.
The post is for 6 months with the possibility of extension depending on the service need at that time.The successful candidate will be required to provide efficient and effective secretarial duties to names consultants and their team and act as the first point of contact for all forms of communication for the consultants and their team.
The medical secretary will also provide flexible secretarial support to clinical teams as as requested by the Senior Operational Manager to support service requirements during absence as necessary.The medical secretary will work with the rest of the admin team to develop collaborative working partnerships which positively contribute to the overall efficiency of the admin team and provision of the administration service.
Main duties of the job To answer all incoming telephone calls and emails from patients, carers and other healthcare professionals in an efficient manner.
Actioning and resolving queries or referring onto other departments and agencies as appropriate.To prioritise all incoming mail and action accordingly.To type patient letters, discharge summaries and general correspondence as dictated by the clinical team with use of the digital dictation system (BigHand) to a high degree of speed and accuracy and to action the outcomes of the correspondence timely.To ensure all investigation results are readily available to the clinical staff.To take minutes of meetings as required, type and distribute accordingly.
About us As an organisation, the NHS offers a wide range of benefits including flexible working, fantastic pension contributions, market leading annual leave allowance, career progression and regular conversations, not to mention our Blue Light Card and NHS exclusive benefits of working in Somerset include the idyllic countryside, with our areas of outstanding beauty and stunning coastlines.
You will get to enjoy these perks whilst still only being a stone's throw away from bustling city centres like Bristol, Bath and Exeter and only two hours away from are excellent educational facilities in the area and, when compared to other regions, house prices are reasonable.
You will to experience the best of both in Somerset, the countryside and the cosmopolitan -- there is truly something for everyone!
Job description Job responsibilities Please see attached Job Description & Person Specification for further details of duties and responsibilities.
Person Specification Qualifications Essential GCSE English and Mathematics Minimum of two years office management and administrative experience Ability to demonstrate an intermediate level of skill across Microsoft Office Suite of software (including word, Excel, PowerPoint, Outlook).
Secretarial diploma RSA 3 or equivalent Experience Essential Awareness of the importance of maintaining patient confidentiality Good communication skills both written and oral.
Ability to operate a personal computer with knowledge of word processing, spreadsheets, database and presentation software Ability to understand and work with financial, administrative and personnel processes and practises Strong customer service skills Accuracy and attention to detail Excellent communication skills, confident and assertive, clarity in written, telephone and face to face contacts Ability to communicate with multi-disciplinary professionals and staff incorporating diplomacy and absolute discretion Capability to organise meetings An effective and supportive team player with the capability, confidence, temperament and self-motivation to work independently where circumstances dictate Ability to work to Standard Operating Procedures (SOPs) Evidence of ongoing personal development.
Proactive attitude Desirable Experience of working within an office environment Previous NHS experience Knowledge of medical terminology