Medical Secretary

Job summary We are looking for an experienced Medical Secretary to join our busy practice providing secretarial support to our Practice Management, GPs and other Clinical Staff.The successful candidate will be keen to learn and develop, attending regular training sessions as part of their personal development.Previous Medical Secretary experience is desirable with knowledge of SystemOne and NHS E-Referral Service.
Strong IT skills, customer service, admin, communication and organisational skills are essential.Hours between 30 - per week Monday to Friday.Salary dependent on experience.
Main duties of the job Duties will be but not exclusive to : To type letters, reports and other documents as required by the partners, Practice management and other team members To process referrals using the e-RS system or other pathways as appropriate To ensure that all referral letters are typed and sent within 48 hours (routine appointments) and 24 hours (2WW and urgent).
Make hospital appointments for patients via e-referral system To deal with any administrative and secretarial work as required by the GPs & Managers About us Well Close Medical Group is part of the Lindisfarne Health partnership with Wooler Health.
Based in Berwick upon Tweed we are a practice with over 9000 patients.Our team comprises of 4 GP Partners, Managing Partner, Salaried GPs, Nurse Practitioners, Practice Nurses, Health Care Assistants, Registrars.
Our clinical staff are supported by a well-established management and admin team.We are a teaching, training and research practice striving to grow the next generation of clinicians.
Job description Job responsibilities Job responsibilities: To provide an efficient, copy typing and word processing service for GPs and health professionals as required.
This includes the typing of letters, reports, patient referrals etc in an accurate and quality manner.
Use of the e-Referral Service system where appropriate; to assist in referral of patients to one or more hospital(s) of their choice which includes sending out relevant documentation.
Resolving problems which relate to the e-Referral Service.
This includes changes to place of referral and dealing with rejected referrals.
To put all advice and guidance requests onto the electronic booking system, checking throughout the day for updates.
Downloaded the response and passing to the relevant GP.
To assist the management team with all clerical and administrative duties.
To make appointments, bookings as required and expedite hospital appointments / tests as required.
Take messages for GPs from patients and other agencies.
To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure.
To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries.
To maintain the computer clinic system in an accurate and secure manner.
Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters.
They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers.
They may also have access to information relating to the practice as a business organisation.
All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Health & safety:The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures.
This will include: Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Actively reporting of health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role Undertaking periodic infection control training (minimum annually) Reporting potential risks identified Demonstrate due regard for safeguarding and promoting the welfare of children.
Equality and diversity:The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional development:The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Quality:The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources Communication:The post-holder should recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognise peoples needs for alternative methods of communication and respond accordingly Contribution to the implementation of services:The post-holder will: Apply practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate Person Specification Qualifications Essential GCSE grade A to C in English and Maths Administration Qualification Experience Essential Previous experience as skilled secretary.
Customer Service Worked in an office environment with typing as main role.
Desirable Previous Medical Secretary Experience Worked with General Practice Experience using SystemOne Experience using E-Referral Service