Job summary:The purpose of the role is to:Offer general assistance to the practice teamand project a positive and friendly image to patients and other visitors,either in person or via the telephoneReceive, assist and direct patients in accessingthe appropriate service or healthcare professional in a courteous, efficientand effective wayUndertake a variety of administrative duties toassist in the smooth running of the practice Facilitate effective communication betweenpatients, members the primary health care team, secondary care and otherassociated healthcare agenciesProcess requests for repeat prescriptionsGeneralDutiesThe duties and responsibilities to be undertaken by membersof the practice team may include any or all of the items in the followinglist.
Duties may be varied from time totime under the direction of the senior receptionist/practice manager, dependenton current and evolving practice workload and staffing levels:Processing personal and telephone requests forappointments, visits and telephone consultations andensuring callers aredirected to the appropriate healthcareprofessionalProcessing and distributing incoming (and outgoing)mailTaking messages and passing on informationFiling and retrieving paperworkMaking appointments to see the doctors, practice nurse,health visitor or midwifeEntering repeat prescriptions onto the computer,printing out and ensuring that these are presented to the doctor for signingExplaining practice proceduresReceiving and recording requests for home visits andnotifying the doctors appropriatelyOpening up/locking-up of practice premises andmaintaining security in accordance with Practice protocolsReceiving and booking requests for ambulance transportwhen necessaryInitiating contact with and responding to requests frompatients, other team member and associated healthcare agencies and providers Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutterFiling hospital reports and letters in patients notesdailyEnsuring all new patients and temporary residents havecorrectly completed registration forms before seeing the doctorReceive specimen/samples ensuring that sufficientpatient identification details are entered on the appropriate form to aididentification.Ensuring that any unresolved, outstanding matters arepassed on to incoming colleaguesEnsuring that the office is tidy for incomingcolleaguesRestoring telephone services to normal daytime use,when requiredMaking sure the telephone is returned to out of hoursservice before leaving the premisesMaking tea/coffee when required and washing upafterwardsAdministrationDutiesDealing with paper medical records as required.File letters and results.Ensure that all recalls are completed either bytelephone call or by letter.Attend ancillary and other staff meetings and trainingcourses as required.Scanning and assigning of letters.New patient registrations.Making up of Patient RecordsAssisting with the preparation of Insurance/Solicitorreports.Data entry work including READ-codingCompleting any tasks that are sent through system one.Communicating with patients eg: New baby letters,bereavement letters.Any other duties as may be required from time to time.Eg: Dashboard,E-ConsultOrganisationalStandards:-The post-holder must work within and comply to:- All policies and procedures, for exampleHealth and Safety (Act 1974), Data Protection (Act 1998) Maintain strict confidentiality of allinformation gained in the course of employment Attend training update courses asappropriate to maintain competent standards within their role Undertake annual performance review withtheir ManagerYour Manager will discuss the outline of duties describedwithin this job description with you.The job description will be subject to review at the annual individualperformance review.You may be asked to undertake duties not identified withinthis job description, these will be discussed prior to undertaking them.
In all tasks that you are undertaking youmust be competent and confident to undertake them.
Please discuss with the Practice Manager.You have to be flexible with your working hours as yourshifts will be liable to change to cover for sickness / annual leave asrequired.
Person Specification Experience Essential Experience of working in a GP practice as a receptionist or the NHS.
Dealing with the general public either face to face or on the telephone.
You must be flexible for this position as you will be required to assist covering for holidays and sickness of colleagues.
You will be required to work between the hours of 8am and Computer literate.
Able to deal with vulnerable and difficult patients.
Desirable Experience of using SystmOne although training will be given to the right candidate.
Qualifications Essential Must have a good standard of education.
Desirable NVQ level 2 Customer Care