Job summary We are excited to offer the opportunity of the role of Medical Receptionist at our Practice.The role of Medical Receptionist covers a wide variety of duties including face to face and telephone patient contact.
Booking appointments, handling queries, working with the other Practice staff to deliver excellent and timely care to our patients.Any candidate with GP surgery experience hourly rate = £ Main duties of the job Reception Duties Act as first point of contact for all patientenquiries having the ability to navigate patientcare appropriately Respond to all queries and requests for assistancefrom patients and other visitors Resolve issues only delegating upwards when unableto solve Ensure patients without appointments but who need urgent consultations are booked in alogical and nondisruptive manner Explain practice arrangements and formal requirements to new patientsand those seeking temporary cover ensuringcompliance with the registration policy On line patient registration ensure on line patientregistration is actioned with immediateeffect and that the patient is able to use the online services Ensure all visitors are booked in and out using the visitor book Inform the person being visited of the person arrival Liaise with Doctors and Nursing staff as required Ensure reception and waitingareas are kept neat and tidyAppointment systemBook appointments and recallsPrescription Clerk Duties following suitableinhouse trainingProcess discharge letters from hospitals About us We are a large Practice in Newton Aycliffe with 13,500 patients.
We have 5 GP Partners, 4 Salaried GP's, 4 Advanced Nurse Practitioners, 4 Practice Nurses and 4 Health Care Assistants.In addition there is a large admin team to support the clinical teams.We are a training Practice where we invite trainee GP's and Nurse's to work with us in their training programme.We are a friendly and professional Practice and work as one team.
Job description Job responsibilities see supporting uploaded Job description for details of the duties of Medical Receptionist and further details Person Specification Qualifications Essential GCSE Mathematics and English Grade C or higher Experience of working with the general public Excellent communication skills (Written and Oral) IT skills Clear, polite telephone manner Time Management and the ability to work to deadlines Problem solving skills Interpersonal skills Ability to work autonomously Desirable Experience of working in the NHS General Practice as a secretary/receptionist for at least 2 years Experience of working within the NHS