Medical Receptionist

Job summary We are looking for 2/3 enthusiastic, motivated and proactive candidates to join our highly effective and friendly team.The successful candidate will need to provide a first-class level of Customer Service/Care Navigation to our patients.
We will expect them to enjoy working in a busy reception environment and be prepared to go the extra mile.The role of Medical Receptionist is very demanding so we are looking for someone who is confident, has excellent communication skills, is highly organised and good at multi-tasking.The successful candidate must be computer literate and have a flexible approach to working.Experience of working in a busy office environment would be an advantage.If you are interested in applying for this role please complete the online application form.
Main duties of the job Answer the telephone in a courteous and professional mannerReceive and accurately convey messages in writing, verbally and electronicallyLiaise with patients and their families in a compassionate mannerLiaise with GPs, other health professionals and their staffArrange appointments for patientsExplain practice arrangements to new patients and those seeking temporary coverGenerate repeat prescriptions within the practice guidelinesUpdate the clinical system with changesContact patients to convey test results as directed by the GPsContact patients to arrange appointments with appropriate cliniciansDeal with travel enquiries and vaccination appointmentsAccept payment and issue receipts.Prepare medical records for deducted patients to returnLog new patients records and file appropriately.Accept and sign for deliveries.Understand the usage of the practice email.Using EMIS / eConsult / DAWN / ICE and other Practice softwareUndertaking other administrative activities when required About us Kiltearn Medical Centre has a skilled and experienced team of 6 GP Partners leading a Clinical Team of GPs, Advanced Nurse Practitioners, Nurses, HCAs and Pharmacists.Our current patient list is circa 13,000 and the practice is well placed to be at the forefront of general practice, provide innovative and robust services, as well as provide development opportunities for the staff.We are based in a modern purpose-built surgery, with an good CQC grading, and our ethos is to deliver high-quality medical care through our comprehensive, highly skilled team members.
Job description Job responsibilities Kiltearn Medical CentreJob DescriptionJob Title: Care NavigatorReports to: Care Navigation Team Leader Responsible to: Interim Practice ManagerHours: negotiableJob Summary: To provide high quality care navigation services to the patients, carers, visitors, doctors and staff at the surgery in a caring and supportive manner.
Project a positive and friendly image either in person or on the telephone to maintain the practice reputation.
To maintain confidentiality of all information.
To provide flexibility in practice staffing arrangements.Special Requirements of the Post: Use own judgement, resourcefulness and be able to work under pressure without direct supervision.
To combine excellent communication skills with patience, empathy and accuracy.
To be reliable and flexible Experience in adding patient data to clinical systems.Essential Duties and Responsibilities:Inaccordance with practice policies and procedures: Answer the telephone in a courteous and professional manner within 3 rings Receive and accurately convey messages in writing, verbally and electronically Liaise with patients and their families in a compassionate manner Liaise with GPs, other health professionals and their staff Arrange appointments for patients to see GP, nurse and other clinical staff associated with the practice by telephone or in person.
Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
If any doubt seek advice from GPs, ANP or NP Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
Generate repeat prescriptions within the practice guidelines.
Update the clinical system with changes in patient data.
Photocopy documents File documents Open, stamp appropriately and distribute incoming mail Maintain practice dress standards Ring and obtain results or other information from providers as requested by the GPs.
Contact patients to convey test results and instructions as directed by the GPs.
Contact patients to arrange appointments with appropriate clinicians for monitoring or seasonal vaccinations.
Deal with travel enquiries and vaccination appointments as per practice procedure.
Advise patients of relevant charges for non NHS services.
Accept payment and issue receipts.
Prepare medical records for deducted patients to return Log new patients records and file appropriately.
Assist with completion of patient surveys.
Accept and sign for deliveries once items have been checked against order form.
To keep reception area, notice boards and leaflet dispensers tidy and free from obstructions and clutter.
Checking consulting rooms each day to ensure they have adequate supplies of stationary and couch rolls.
Understand the usage of the practice email and intranet system to ensure effective communication.
Attend Practice Meetings.Undertakeany other additional duties appropriate as requested by the Interim Practice Manager.Theabove list of duties is not exhaustive and may be subject to change as deemed necessary.ConfidentialityInthe course of seeking treatment, patients entrust us with or allow us togather, sensitive information in relation to their health and othermatters.
They do so in confidence andhave the right to expect that staff will respect their privacy and actappropriately.
Inthe performance of the duties outlined in this Job Description, the post holderwill have access to confidential information relating to patients and their carers,practice staff and other healthcare workers.
They may also have access to information relating to the practice as abusiness organisation.
All suchinformation form any source is to be regarded as strictly confidential.Informationrelating to patients, carers, colleagues, other healthcare workers or thebusiness of the practice may only be divulged to authorised persons inaccordance with the practice polices and procedures relating to confidentialityand the protection of personal and sensitive data.Health & SafetyThepost-holder will assist in promoting and maintaining their own and othershealth, safety and security as defined in the Practice Health & SafetyPolicy, to include: Using personal security systems within the workplace according to the practice guidelines.
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
Making effective use of training to update knowledge and skills.
Using appropriate infection control procedures, maintaining work areas in tidy and safe way and free form hazards.
Reporting potential risks identified.Personal DevelopmentThepost holder will participate in any training programme implemented by the practiceas part of this employment, such to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal development.
Taking responsibility for own development, learning and performance and demonstrating skills ad activities to others who are undertaking similar work.QualityThepost-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk.
Assess own performance and take accountability for own actions, either directly or under supervision.
Contribute to the effectiveness of the team by reflecting on own and team activities.
Work effectively with individuals on other agencies to meet patients needs.
Effectively manage own time, workload and resources..
Person Specification Qualifications Essential Good level of general education Key Board Skills Word Processing Qualification Experience Essential Customer Care Ability to work on own initiative Desirable Experience of General Practice or in a health care setting.
EMIS web use Qualities Essential Good standard of appearance as befits dealing with members of the public, patients, and Practice staff.
Self motivated Articulate Ability to work under pressure Working in an office environment Good written and verbal communication skills Adaptable / Flexibility Reliable / Proven attendance record Sense of humour Able to manage conflict Knowledge and Skills Essential Time Management Planning and prioritising Problem solving Accuracy in work Able to work to tight deadlines Able to work to protocols / guidelines Ability to communicate effectively to the practice team