Job summary To provide a point of contact for patients and to act as a focal point of communication between patients, doctors and other medical staff.
Main duties of the job Ensure efficiency of the appointment system and monitor flow of patients into consulting and treatment rooms.Ensure that patients without appointments, but who need urgent consultation are seen in a logical and non-disruptive manner.Explain practice arrangements and formal requirements to new patients and those seeking treatment as temporary residents, ensuring procedures are completed.Advise patients of relevant charges for private services when necessary accept payment and issue receipts for same.Respond to all queries and requests for assistance from patients and other visitors.
Obtain adequate and relevant information for the GP to act on.Enter requests for home visits on computer stating time received, name of GP and including all relevant information and where necessary.Ensure that requests for prescriptions are actioned where possible within two working days.Process incoming messages in a timely and accurate way.Action requests for ambulance transport and enter details in appropriate book.Ensure reception and waiting areas are kept neat and tidy.
About us At Thames Avenue Surgery we believe in keeping up the 'Family Doctor' experience for our patients.
We have 2 full time GPs and a long-term Locum GP along with a large Nursing team.
Our patients come first so we work hard to ensure a good patient experience every time.
Our staff are flexible and dedicated to keeping Thames Avenue the best it can be.
Working in a GP surgery is a high pressured job, but we have a supportive workforce who are always willing to assist when needed.
Job description Job responsibilities Management of appointment systemsEnsure completefamiliarity with all appointment systems in effect, including regular andincidental variations.Ensure effective useof computer system.Book appointments andrecalls, ensuring sufficient information is recorded to retrieve medicalrecord.Making sure that the patientis booked appropriately, signposting where necessary.Monitor effectivenessof the system and ensure that action is taken to resolve any problems or effectvariations as required.Repeat prescriptionserviceProvide the point ofcontact for patients with enquiries relating to repeat prescriptions and ensurefollow-up action is taken if the enquiry cannot be resolved immediately.Receive written oremail requests for authorised repeat prescriptions, except in exceptionalsituations.Where the informationreceived is incorrect, insufficient or for controlled drugs, ensure that therequest for a repeat prescription is referred to the appropriate doctor foraction.Where the informationreceived is adequate and correct, with the exception of controlled drugs,prepare a prescription form ready for a doctors signature.Ensure that problemsand queries regarding repeat prescribing are brought to the attention of theappropriate doctor and that follow-up action is taken to resolve such matters.Make regular checkson prescriptions ready for issue and bring to the attention of the appropriatedoctor any that are not collected.
Allnew medication to be entered by doctors or nursesEnsure set guidelinesare followed.Operation oftelephone systemDivert calls and takemessages clearly and precisely and to follow the message through to the end,making sure that at the end of the shift, the next member of staff to take overis also clear on the message, if not actioned already.Ensure that thesystem is operational at the beginning of each day.Start and end of dayproceduresOpen up premises atthe start of the day, reset the alarm to day function and make all necessarypreparation to receive patients.Securepremises at the end of the day; ensuring the building is totally secure, internallights off, windows shut and alarm activated.Any other delegatedduties considered appropriate to the postEnsure that doctorsand nurses receive refreshments (tea, coffee, etc)Ensure that anypatient complaints are referred to the person in charge of the in-houseComplaints Procedure if they are not able to be resolved quickly by front-linemember of staff.Ensure that you arefamiliar with all procedures relevant to your role.Specificresponsibilities as delegated individually, relating to various aspects ofreception routines temporary residents, complaints, waiting roomliterature etc.
Person Specification Experience Essential Excellent communication skills.
Keyboard skills and computer literacy is essential.
Ability to work without direct supervision and determine own workload priorities.
Proven accuracy in transcribing information from request to issue of prescription.
Ability to use own initiative and local knowledge to respond to patients enquiries and requests.
Keeping your skills up to date.
Taking part in personal and practice development plan (PPD) including maintaining a PPD file.
Flexibility on working hours.
Desirable Previous experience working in General Practice would be of great benefit Experience in using the clinical systems EMIS, Docman and DXS