Job summary To join the Reception team in assisting patients in obtaining healthcare appropriate to their needs in a willing and helpful manner.
Main duties of the job To ensure that all visitors and telephone callers to the practice are greetedprofessionally.To ensure all telephone calls are managed appropriately.To manage the flow of patients arriving at the reception desk, for appointments,prescriptions or queries.To ensure the clinical staffs receive medical records as requested.To ensure that repeat prescriptions are generated accurately and efficiently,within the 48 hours specified by the practice.Completing Reception tasks About us Derby Family Medical Centre has a very warm and family friendly atmosphere with patients from multi ethnic background.
We have strong work ethics, providing patient care and team work.
Job description Job responsibilities Greeting and booking in or patients for surgeries and clinics.Dealing with patient enquiries efficiently and courteously.The receiving and recording of telephone messages taking appropriate actionMaking appointments on Systm One, by processing appointment requests for on the day and future appointments from patients on the telephone.Dealing with all telephone queries/requests from patients, and acting as liaisonwith the Doctors/Nurses as necessary.Pulling and filing medical records asnecessary.
Processing repeat prescriptions and filing for collection within 48 hours.Taking home visit requestsAdvising patients of relevant charges for private servicesReceiving specimens from patients ensuring all their details have beenrecorded whilst following Health & Safety policy.To have a thorough knowledge of all practice policies and proceduresTo work in accordance of written protocolsProvide administrative support for clinical staff.Filing patient records and correspondence when necessary.Opening and distribution or practice post.Registering new patients following the Registration Protocol.Scanning of documents onto the medical system.To send letters to patients as necessary.Photocopying of notes and other information.Changing details on Systm One Change of address, telephone numbersetcKnowledge of south Asian languages (Punjabi and Urdu) Person Specification