Job summary We are looking for a motivated enthusiastic medical receptionist to join our reception team, due to a retirement.
Contracted hours would be 26 hours per week - (set hours Tues to Thurs) plus the option of additional hours to cover staff absences.
Main duties of the job Main duties are - meeting and greeting patients, booking patients in from triage, answering the telephone , processing prescription requests, registering new patients, deducting patients.
The role includes a variety of admin tasks.
About us There are four partners at the practice.
Dr NavroopShergill, who is Senior Partner, DrMatthew Fisher, Dr Jane Buck and Dr Vicki Cooney.
We currently have three salaried doctors: DrMajidah Ali, Dr Tanya Paulose and Dr Moe Moe Thu.
Garden Lane is a training practice.We have 4 Nurse Practitioners, a Practice nurse, a GeneralPractice Assistant, a health-care assistant and a phlebotomist.The practice is rated as Good by the Care Quality Commissionand we take pride in delivering quality care to our patients.We have several staff employed by the Primary Care Network.
These include: pharmacy technician, pharmacist, socialprescribers, care co-ordinator, dietitian, social prescribers, phlebotomist andhealth and well-being coaches.The administration team is headed by our Business Director,Hayley Brassington, who oversees the organisation of the medical centre andstrategic management of the business.
Dayto day management of the practice is led by the management support team:Administration Service Manager, Business Support Manager and Executive SupportAssistant, with a large admin team.The practice operates using the EMIS web computersystem for all consultations and appointments and Docman 10 for documentmanagement.
We have a Cloud-basedtelephone system.
We operate a triagesystem for on the day appointments using Patchs On-line Questionnaires.
Job description Job responsibilities Principle responsibilitiesOpen and prepare the surgery for start of dayWork to reception protocols and proceduresReception and routing of patients on arrivalMake appointments using the booking systemeither face to face or on the telephoneBook patients in from Patchs triageBook requests for home visits File and pull patient medical records as neededProcess all requests for repeat prescriptionsComplete actions received on EMIS tasks, Docmanand Lab Test Due reportProduce letters to send to patients usingtemplates where requiredAdd registrations for new patients onto EMISand update patient information Run reports for home visits, contacts anddeductionsProcess payments from card/cash/cheques makingnecessary book entriesDistribute incoming mail and prepare outgoingmail and transport to post officeAction emails received in the reception mailboxMaintain a tidy waiting room and reception areafor incoming colleagues and replenish stocks in clinical roomsComplete end of day checks Person Specification Qualifications Essential GCSE in English and Maths Effective communication skills, both verbal and written Desirable Experience of working in a health care setting Knowledge of EMIS and other IT systems