Job summary Medical receptionist in a busy inner city practice.
To have a thorough knowledge of all practice procedures To work in accordance of written protocols Pulling/filing notes for surgeries and updating as necessary Filing post in medical records Fax and photocopy as requested Main duties of the job Answering the telephone and conveying messages Accepting requests for repeat prescriptions, checking the fax and prescription box for repeat prescription requests Sorting the mail Filing hospital letters and any other relevant documents in patients' notes and refiling notes after use Receiving patients, consulting with members of practice team Handing completed repeat prescriptions to patient and checking names and address.
Process appointment requests for today/future appointments from patients by telephone and in person.
Deal with visits/requests Registrations of new patients computer data entry and medical records.
Process patients changes of address computer data and medical records (have knowledge of practice area) Process repeat prescription requests in accordance with practice guidelines.
Downloading of letters NHS mail.
Referrals, E referrals , word referrals.
Tasks GP/Patient queries.
Read coding Have working knowledge of telephone manners , hold a excellent telephone manner.
Be aware of patient confidentiality at all times.
About us Peel Park Surgery is an inner city Practice set in the middle of the city of Bradford.
The practice serves over 3000 patients and is housed in a health centre premises with all the usual facilities for contemporary General Practice, including wheelchair access and disabled parking.There is a comprehensive Primary Health Care Team and also many other added facilities under NHS.The Practice offers a full general practice service and run specialist clinics for children and pregnant women, diabetes and asthma, Family planning clinics, Travel vaccinations, Childhood immunisations, Smoking cessation, Elderly health checks, Cervical cytology and Health services.The practice is a local provider for Minor surgery/joint injections, ECG, 24hour BP, Spirometry, diabetes management and in house social prescribers and care co-ordinators.The Practice operates under a Personal Medical Services contract with NHS England.
Job description Job responsibilities Receive, assistand direct patients in accessing the appropriate service or healthcareprofessional in a courteous, efficient and effective way.Provide generalassistance to the practice team and project a positive and friendly image topatients and other visitors, either in person or via the telephone.
Person Specification An Experienced medical receptionist Essential multilingual Good communication skills verbal and written Good typing skills experience of microsoft packages Pleasant and caring attitude towards patients and staff Able to work as a part of a team and also independently Must be able to multi task Desirable Good IT skills, Able to self motivate Able to navigate themselves through scenarios Self reliant work independently